Director, Partner Success

CaringUp is expanding its team in Malaysia to better support its partners and customers across Southeast Asia and accelerate regional growth.

Role: Partner Success Director

Location: Kuala Lumpur, Malaysia.

Working Environment: Flexible, Hybrid.

Residence & Nationality: This role is only open to Malaysian citizens.

Compensation model: RM 15k - RM20k, plus revenue sharing, plus performance bonus.

Apply: HR@caringup.com

Duties and Responsibilities include but are not limited to the following:

Sales & Revenue Growth: Meet or exceed sales, revenue and business development targets by growing existing accounts, acquiring new customers and expanding into new markets and HealthTech business models.

• Partner Success & Platform Adoption: Drive partner onboarding, platform adoption, customer activation, retention and revenue generation by ensuring partners successfully integrate the Company's platform into their business operations.
• Sales Pipeline & Forecasting: Manage the sales pipeline, lead conversion, monthly revenue forecasting and performance tracking to ensure predictable and sustainable growth.
• Business Development & Partnerships: Identify, develop and close new business opportunities and strategic partnerships aligned with the Company's growth strategy. Lead cross-functional teams where necessary to develop and scale new opportunities.
• Customer & Market Insights: Gather partner and customer feedback, market intelligence and competitive insights to identify growth opportunities and improve the customer experience.
• Product & Go-to-Market Strategy: Work closely with Product Development, Product Management and Marketing teams to shape new products, refine value propositions and develop effective go-to-market strategies.

What you bring to this role:

• Leadership Experience: At least 15 years of leadership experience in healthcare delivery, health insurance or related healthcare sectors.
• Education: Preferably a degree in Medical Sciences, Business Management or a related discipline.
• NCD Expertise: In-depth understanding of non-communicable diseases (NCDs), including clinical management, healthcare delivery challenges and health economics.
• Industry & Regulatory Knowledge: Strong understanding of healthcare systems, regulatory environments and reimbursement models in relevant markets.
• Commercial Track Record: Demonstrable success in business development, revenue growth, strategic partnerships or customer retention within healthcare providers, hospitals, insurers, corporates or related sectors.
• Partner Success: Experience driving customer onboarding, service adoption, account growth and long-term partner engagement.
• Digital Health Experience: Familiarity with digital health platforms, remote patient monitoring, care management or healthcare technology adoption is an advantage.
• Stakeholder Management: Ability to engage senior decision-makers, build trusted relationships and work effectively with operational teams to deliver results.
• Strategic & Execution Skills: Ability to translate business strategy into actionable plans, manage competing priorities and deliver measurable outcomes independently.
• Regional Experience: Experience working across Southeast Asia or other emerging healthcare markets is an advantage.
• Personal Attributes: Strong ownership, initiative, intellectual curiosity, learning agility, humility and a collaborative mindset.

About CaringUp

CaringUp is a social enterprise providing clinically validated NCD (non-communicable disease) management platforms and services. We work with clinics, tertiary care providers, corporates, insurers, non-profits and research organizations. Founded by leading global experts in healthcare, technology and behavioural economics, CaringUp is focused on improving chronic disease management and containing healthcare costs across low- and middle-income countries.CaringUp's platform is backed by a large-scale, independent randomised controlled trial (RCT) and recognised by the WHO Digital Health Atlas. With programmes across Southeast Asia, South Asia, the Middle East and Africa, CaringUp combines measurable health outcomes with sustainable business value for healthcare providers and payers.