Director, People & Culture, Care Delivery Assets

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Opportunity

The Director, People & Culture, Care Delivery Assets is a trusted advisor to senior leadership, responsible for shaping workforce and organizational strategies that advance business performance and long-term growth. The role leads organization design, talent strategy, leadership effectiveness, workforce planning, and cultural transformation efforts while providing strategic counsel on change management, employee relations, succession planning, and organizational health. Through a combination of business acumen, people expertise, and data-driven insights, this leader ensures the organization has the talent, capabilities, and culture needed to achieve its strategic objectives. This individual will manage a Senior Manager level HRBP.

You Will
Partner with CDA business leaders, clinical leaders, and operations teams to develop and execute workforce strategies that support high-quality participant care, employee engagement, operational efficiency, and regulatory compliance.

Serve as a trusted advisor to leaders on employee relations, performance management, workforce planning, labor and staffing challenges, leadership effectiveness, and organizational change within a complex healthcare delivery environment.

Lead talent initiatives across CDAs, including succession planning, leadership development, retention strategies, and workforce capability building to ensure a stable and high-performing care delivery workforce.

Utilize workforce and operational metrics, including turnover, retention, engagement, staffing levels, and productivity indicators, to identify trends and implement targeted talent solutions that improve organizational performance.

Partner with business leaders to drive change management, organizational design, and culture initiatives that enhance collaboration, accountability, and employee experience while supporting growth and transformation efforts.

Ensure consistent application of employment practices, policies, and regulatory requirements while balancing business needs, employee experience, and risk mitigation across all assigned care delivery assets.

Serves as a strategic advisor to executive leadership, shaping organization design, workforce planning, leadership effectiveness, succession strategies, and talent investments that enable business growth and organizational performance.

Leads the development and execution of enterprise and business-unit people strategies, including talent management, employee engagement, performance management, change management, leadership development, workforce transformation, and culture initiatives.

Partners with senior leaders to define future-state operating models, organizational structures, job architecture, workforce capabilities, and talent strategies that support evolving business priorities and long-term organizational effectiveness.

Provides strategic guidance and oversight for complex employee relations matters, organizational changes, restructurings, workforce reductions, executive talent decisions, and risk mitigation efforts, ensuring alignment with organizational values and regulatory requirements.

Uses workforce analytics, organizational insights, and external market intelligence to identify trends, assess organizational health, and inform executive decision-making related to talent, engagement, productivity, and organizational effectiveness.

Partners with leaders on talent acquisition, succession planning, compensation strategy, leadership assessments, and high-potential talent development to strengthen organizational capability and retention.

Leads and develops a team of People & Culture professional(s), establishing priorities, coaching team members, and ensuring delivery of high-quality HR solutions across supported client groups.

Sponsors large-scale organizational transformation initiatives, including business redesign, technology adoption, AI-enabled workforce strategies, cultural evolution, and change management programs that drive enterprise outcomes.

Shapes and influences People & Culture policies, programs, practices, and governance frameworks that have significant impact on employee experience, organizational performance, compliance, and long-term business success.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals.

Other duties as assigned.

Your Qualifications

• Bachelor’s Degree in Human Resources, Business Administration or related field of study. A comparable combination of education/experience and/or training will be considered.
• PHR, SPHR, SHRM-CP, or SHRM-SCP designation, preferred
• 7-10 years of related experience including HRBP or generalist experience
• 5 years of leadership experience
• Experience providing HR support to healthcare providers, medical groups, integrated care delivery organizations a plus
• Leadership - Skilled to develops others
• Business Insight - In-Depth understanding of the business
• Problem Solving - Good problem-solving skills
• Strategic Mindset - Creates strategies to sustain competitive advantage
• Ability to foster teamwork.
• Decision-making skills.
• Leadership skills.
• Oral and written communication skills.
• Detail oriented.
• Ability to meet deadlines.

What's in it for you?

• Base Pay Range: $180,000.00 to $210,000.00 annually
• Work Mode: Mostly Onsite- This is a hybrid position. Employees who live locally are expected to follow SCAN in-office schedule (currently Tuesdays and Wednesdays). SCAN's headquarters is located in Long Beach, California, and is expected to relocate to Cerritos, California, in 2027.
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

About Us

HIA was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across California, providing services where they reside – including tents, cars, shelters and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust – a critical component that can lead to meaningful and positive changes in health and housing.

HIA has been serving Medicaid Managed Care members as a medical services provider, as well as Enhanced Care Management and Community Support Services to patients in unsheltered and sheltered environments. Our staff provide services that reflect the needs of the homeless population, including mental healthcare, substance use disorder treatment, chronic disease care, insurance and other program enrollment and support for obtaining food and housing. The overarching goals of HIA are to improve the health of unhoused populations as well as helping them obtain sustainable housing.

Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.

Healthcare in Action is proud member organization of SCAN Group.