Director, Product & Client Solutions

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Reporting to the Chapter Lead, the Director, Product Client Solutions will be responsible for providing leadership in identifying and advancing opportunities to optimize revenue, performance, and client experience for the Savings and Investing Advice team. Success in this role requires the ability to interpret portfolio data and external competitive trends, extract actionable insights, model financials, and make strategic decisions that improve portfolio performance. The candidate will develop and maintain strong internal relationships across the organization, leveraging negotiation and influencing skills to shape opinions and drive outcomes. Financial planning experience will be an asset. Ability to work in a complex, agile, fast-paced, high energy, and fulfilling environment.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll Succeed

• Strategy & planning – Own forecasts, develop and set business strategies, and lead internal product and channel partners to align business plans and delivery
• Product management – Provide strategic leadership and accountability for product development, product management, client engagement, P&L management, client journeys, process improvements, product systems, and project delivery to identify, design, and lead offers and initiatives
• Thrive in ambiguity and uncertainty – You apply critical thinking and sound judgment to make informed decisions in complex, evolving environments, even when information is incomplete.
• Campaign management - Develop, recommend, and launch promotional offers or tactics to ensure sales and balance growth meet financial targets. Own client targeting strategies, offer eligibility, fulfillment processes, go-to-market plans, and campaign performance
• Analytical - Understand and interpret complex information, identify patterns and trends in new or strategic areas, and develop recommendations and make decisions to respond to urgent business priorities. Deliver reporting on performance and profitability
• Competitive insights – Monitor and extract insights from the market and competitive environment (consumer, technology, regulatory) to use to develop strategies and recommendations to protect / grow our portfolio and evolve our products, offers, and pricing
• Leadership - Well-developed management and leadership skills sufficient to achieve results within a matrix organization, including the ability to bring about change at a senior level.
• Relationship management - Deliver business objectives and delivery milestones by building and managing strategic relationships and working effectively with internal and external partners including control partners and other lines of business, partners, and vendors.

Who you are

• You can demonstrate experience in business planning, business model development and pricing best-practices (5+ years). You also have in-depth knowledge of Deposits, Term, and Investing products. You have strategic planning skills sufficient to establish and co-ordinate complex assignments and projects which can be ambiguous in nature.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Cases, Business Planning, Group Problem Solving, Leadership, Pricing Strategies, Product Management, Product Marketing, Project Management, Relationship Building

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.