Director Project & Portfolio Management (PMO)

What We Offer

The Director of Portfolio & Project Management provides leadership to the portfolio and project management team in support of strategic improvement efforts. This role sits within IT, under the Innovation, Growth & Product Development umbrella and reports to the VP, IT Product Development. The Director will play a key leadership role in the continued development and transformation of an integrated, enterprise-wide PMO.

This role includes coaching, counseling, making work assignments, supervising work quality, and developing team members. The Director will support the department and the entire organization in all aspects of performance improvement, including education, application of tools, methods, data collection, analysis, project facilitation, project management, developing advisors, and general leadership development in areas related to change management. The Director is expected to pursue their work with a high level of energy and push self and others for timely delivery, while identifying, analyzing, and managing portfolio risks and providing expert risk management guidance to the PMO team.

As a Novant Health leader, the Director is accountable for guiding the team and individuals to successful outcomes. The Director Portfolio & Project Management is expected to be highly autonomous and should understand product strategy, roadmaps, lifecycle management, and outcome-based measures with limited guidance.

This is a remote role, with travel requirements.

Primary consideration for candidates residing in NC, SC, GA, or VA.

What We're Looking For

• Education:
  • Bachelor's Degree, required.
  • Graduate Degree, preferred.

• Certification:
  • Project Management Professional (PMP) OR Portfolio Management Professional (PfMP), required.

• Experience:
  • 10+ years of progressive experience in performance improvement initiatives, required.
  • Supervisory experience, required.
  • Experience in highly matrixed healthcare organization, strongly preferred.

• Additional Skills/Requirements (required):
  • Leadership Skills
    • Understanding of art and science of leadership/management.
    • Ability and willingness to provide timely and effective feedback.
    • Comfort level and willingness to delegate and manage resources to complete work of department.
    • Skill in identifying synergies and interdependencies to more effectively utilize resources.
    • Strategic vision to identify and support creation of tools, structures, methodologies, and development programs for growth of department.
    • Ability to coach and mentor others.
  • Technical Skills
    • Proficiency in analyzing, evaluating, and recommending improvements to core and support processes in healthcare settings.
    • Experience in selecting, developing, interpreting and teaching data display/analysis techniques and statistical process control tools (i.e., Pareto chart, Histogram, Run chart, Control charts).
    • Proficiency in creating, interpreting, and teaching logic and process analysis tools (i.e., Flowcharts, Cause and Effect diagrams, Root Cause Analysis).
    • Experience utilizing and teaching idea generating and decision-making tools (i.e., Brainstorming, Multi-Vote, Rank Order, Decision Matrix, Relations Diagram, Change Concepts).
    • Ability to apply techniques of Lean, Six Sigma, Value Stream Mapping, data collection and analysis, ARCIE models and action plans.
    • Strong project management skills, including Gantt chart development, prioritization, and critical path analysis.
    • Strong executive communication and presentation skills, with the ability to translate complex project and portfolio information into actionable insights for senior leadership.

• Additional Skills/Requirements (preferred):
  • ServiceNow experience.
  • Competent use of Microsoft Suite and Microsoft Teams.
  • Knowledge of product management principles, including product strategy, roadmaps, lifecycle management, stakeholder needs, and outcome-based performance measures.

What You'll Do

• Provide strategic leadership and oversight of the Project Management Office (PMO), supporting complex, enterprise-wide initiatives aligned with organizational priorities.
• Lead the continued development and transformation of an integrated, enterprise-wide PMO, establishing governance structures, standardized processes, and delivery methodologies to strengthen organizational project execution.
• Drive the integration of project, program, portfolio, and product management practices to establish a cohesive, outcome-driven delivery model.
• Oversee portfolio planning, project prioritization, resource allocation, and execution, ensuring alignment with strategic objectives and effective management of project risks and dependencies.
• Lead, coach, and develop a team of portfolio, program, and project management professionals, assessing team capabilities and implementing professional development strategies to strengthen competencies and performance.
• Serve as a strategic advisor and internal consultant to senior leadership and key stakeholders, providing expertise in performance improvement, change management, and organizational transformation.
• Develop and present executive-level dashboards, portfolio performance reports, and strategic updates, translating complex information into actionable insights to support leadership decision-making.
• Champion continuous improvement through cross-functional collaboration, stakeholder engagement, and the application of project management best practices to improve organizational processes and outcomes.