Director, Revenue Cycle (FQHC)

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Director, Revenue Cycle (FQHC) is responsible for the strategic leadership, oversight, and optimization of revenue cycle operations across the organization's Federally Qualified Health Center (FQHC) services. This position serves as the organization's subject matter expert on FQHC reimbursement methodologies, regulatory requirements, payer relationships, and revenue integrity initiatives. The Director ensures compliance with HRSA, Medicare, Medicaid, and other applicable regulations while maximizing reimbursement, minimizing denials, and improving overall financial performance.

This role partners closely with operational, clinical, compliance, finance, and executive leadership to develop and implement revenue cycle strategies that support organizational growth, operational excellence, and financial sustainability across multiple states.

Essential Duties & Responsibilities

• Provide strategic leadership and oversight for all revenue cycle functions, including patient registration, charge capture, coding, billing, collections, denials management, appeals, reimbursement, and accounts receivable.
• Serve as the organization's subject matter expert on FQHC reimbursement methodologies, including Medicare and Medicaid Prospective Payment Systems (PPS), encounter billing, and wrap payment processes.
• Monitor federal and state regulatory changes affecting FQHC reimbursement and proactively implement operational and billing process improvements.
• Develop and execute revenue cycle strategies that improve cash flow, reduce denials, increase clean claim rates, and optimize reimbursement.
• Lead the evaluation, development, and implementation of revenue cycle policies, procedures, and best practices.
• Oversee day-to-day activities of internal revenue cycle operations and external revenue cycle vendors to ensure performance expectations are achieved.
• Analyze key revenue cycle performance metrics, including days in accounts receivable, denial rates, collection rates, payer trends, and reimbursement performance.
• Collaborate with clinical, operational, compliance, and finance leaders to ensure accurate documentation, coding, charge capture, and billing practices.
• Maintain a comprehensive understanding of Medicare, Medicaid, commercial payer, and managed care reimbursement methodologies impacting FQHC operations.
• Manage relationships with governmental and commercial payers to resolve reimbursement issues, negotiate operational improvements, and maximize revenue opportunities.
• Lead denial prevention and appeals strategies to reduce revenue leakage and improve organizational financial performance.
• Oversee fee schedule maintenance and ensure appropriate reimbursement methodologies are applied across all services.
• Support organizational growth initiatives, including new clinic locations, service line expansions, acquisitions, and revenue cycle integrations.
• Partner with finance leadership on cash reconciliation, forecasting, revenue integrity initiatives, month-end reporting, and financial analysis.
• Familiarity with 340B program operations, compliance requirements, pharmacy billing, and revenue optimization strategies is strongly preferred.

Knowledge, Skills & Abilities

• Extensive knowledge of FQHC revenue cycle operations and reimbursement methodologies.
• Strong understanding of HRSA compliance requirements and FQHC operational regulations.
• Expertise in Medicare, Medicaid, managed care, PPS reimbursement, encounter billing, and wrap payment processes.
• Knowledge of revenue cycle best practices, denial management, reimbursement optimization, and revenue integrity principles.
• Familiarity with 340B Drug Pricing Program operations and financial implications preferred.
• Demonstrated ability to analyze complex reimbursement and financial performance data.
• Ability to identify operational challenges and implement strategic solutions.
• Strong leadership, change management, and team development capabilities.
• Excellent written, verbal, and presentation communication skills.
• Ability to build effective relationships with executive leadership, clinical leaders, finance teams, vendors, and payers.
• Strong project management, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a dynamic healthcare environment.

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Finance, Accounting, or a related field required.

Master's degree preferred.

Experience

• Seven (7) or more years of progressive healthcare revenue cycle leadership experience required.
• Minimum three (3) years of revenue cycle leadership experience within an FQHC, Community Health Center, Rural Health Clinic, or similar ambulatory healthcare setting strongly preferred.
• Demonstrated expertise in Medicaid, Medicare, and managed care reimbursement programs.
• Experience leading multi-site and/or multi-state revenue cycle operations preferred.
• Experience managing vendor relationships and outsourced revenue cycle functions preferred.
• Experience with financial reporting, performance analytics, and operational improvement initiatives required.

Certification/Licensure

Professional certifications such as HFMA, CRCR, CHFP, or similar credentials are preferred but not required.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

About Us

Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through
research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.