Director, Revenue Cycle Shared Services

Are you a highly analytical, self-directed individual with a propensity towards action and results? Join our world-class academic healthcare system as the next Director, Revenue Cycle Shared Services.

We are seeking a strategic leader with a proven track record to lead the enterprise shared‑services function across Hospital Billing, encompassing cash application, client and specialty billing, and analytics and workforce development. Accountable for ensuring cash‑posting accuracy and timeliness, while overseeing the analytics, systems, and workforce infrastructure that supports all production functions. Drives operational excellence, data‑driven decision‑making, and continuous improvement to optimize financial performance and strengthen the hospital’s revenue‑cycle foundation.

Reporting to the Executive Director of Revenue Cycle, this role is responsible for directing the shared services organization across cash, specialty/client billing, analytics and workforce development.

This position is based in Burr Ridge, Illinois with the expectation that you will have an onsite presence at least 1 day per week, sometimes more often, given meetings and organizational priorities.

Who you are:

• Bachelor’s degree in Business, Finance, Healthcare Administration, or a related field required, unless the candidate demonstrates a minimum of 7 years of progressively responsible management and operational experience in a large hospital revenue cycle or financial systems department.

• Master's degree preferred. HFMA certification preferred.

• Minimum 8 years of revenue-cycle experience, including 3+ years in leadership roles within hospital or healthcare financial operations.

• Proven expertise in denials and appeals management, payer relations, and performance improvement strategies.

• Strong proficiency with Epic Resolute HB and related analytics/reporting tools.

• Exceptional leadership, strategic thinking, and negotiation abilities.

• Deep understanding of healthcare finance, revenue cycle operations, and vendor management best practices.

• Strong problem-solving and analytical skills to drive staff performance improvements.

• Ability to analyze information, present data, and draw conclusions by applying analysis techniques, using data to drive positive performance.

• Engaging communication and collaboration skills that support effective relationships in a highly matrixed environment.

• Strong proficiency in Microsoft Excel, financial reporting tools, and revenue cycle management systems.

What you’ll gain as the Director, Revenue Cycle Shared Services:

• Opportunity to work at a world-class organization, engaging numerous stakeholders, with the mission of providing a solid financial future for UChicago Medicine.
• Join a leadership team of dedicated and passionate individuals committed to transformational change and performance excellence.

What you’ll do as the Director, Revenue Cycle Shared Services:

• Direct the shared-services organization across cash, specialty/client billing, and analytics/workforce development.

• Lead and develop the revenue cycle shared-services managers.

• Own cash-posting accuracy and timeliness and unapplied-cash performance.

• Govern the analytics, systems & quality and workforce-development agenda for the enterprise.

• Oversee specialty/client billing performance and client relationships.

• Own KPI reporting to the Executive Director; budget and workforce planning.

• Fosters efforts to positively impact the organization’s image and relationship with its surrounding community.

E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:

1. Each person to realize their full potential for contribution
2. The organization to achieve high performance outcomes
3. System-wide integration, coordination, and seamless execution
4. Clear focus on exceptional, equitable patient care and experiences.

As part of the leadership team, this position will be instrumental in reinforcing and sustaining UCM’s E4 Leadership Culture.

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.