Director, Software Engineering

Director of Engineering Accelerate Performance. About CAI Software CAI Software builds purpose-built solutions that help manufacturers, processors, and distributors accelerate performance. Our mission is to enable manufacturers to transform performance through a connected, AI-assisted ecosystem that delivers visibility, control, and continuous improvement. We bring the deep operational expertise and enterprise infrastructure to be a true long-term performance partner. With 6,200+ active customers worldwide and a market-leading position in every vertical we serve, CAI combines 45+ years of industry expertise with modern AI-driven execution - helping businesses move faster, operate smarter, and perform at their peak. We work across 15+ industries and 10+ countries, guided by three values built into our name: Candor, Accountability, and Impact. CAI Business Units and the Markets We Serve CAI Software is organized into three business units: Graphic Communications, Process Manufacturing, and Discrete Manufacturing - aligned to the industries we serve. This structure keeps our teams close to customer needs while operating with the scale and support of a global software company. This role is part of our Graphic Communications business unit, which serves the global print and packaging industry with ERP and production software designed for commercial printers, packaging manufacturers, promotional and transactional print providers, sign and display manufacturers, and in-plant print operations. Our solutions help customers manage complex production environments, improve operational visibility, and deliver high-quality products efficiently and profitably. CAI India CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust. About the Role CAI Software is seeking a Director of Engineering to join our Graphic Communications team in Bangalore, India. This is a hands-on leadership role for someone with 20+ years of experience building and scaling enterprise products, ideally within the ERP or MIS domain. You'll stay technically engaged in architecture, design, and code-level decisions while providing strategic direction, mentoring engineering talent, and driving product modernization through AI-native development practices — equally comfortable in a design review, a customer conversation, or a hands-on coding session. What You'll Do Own and evolve the technical architecture for enterprise product lines, ensuring scalability, maintainability, and alignment with modern engineering practices Stay actively engaged in the codebase, reviewing, prototyping, and contributing directly where needed rather than directing from a distance Lead initiatives to modernize legacy enterprise, ERP, and MIS systems using AI-native development approaches such as AI-assisted coding, agentic workflows, and intelligent automation of legacy processes Build engineering capability across the team through structured mentoring, technical coaching, and career development of senior and mid-level engineers Define, track, and report on engineering KPIs (velocity, quality, release cadence, technical debt, adoption metrics) to drive continuous improvement and data-informed decisions Partner directly with customers and stakeholders to understand real-world usage, pain points, and priorities, translating them into product and technical roadmaps Manage, grow, and retain a high-performing engineering organization, fostering a culture of ownership, quality, and continuous learning Collaborate closely with Product Management, QA, DevOps, and executive stakeholders to align engineering execution with business strategy What We're Looking For 20+ years of hands-on experience in enterprise product development, with demonstrated depth in architecture, design, development, and delivery Prior experience in ERP or MIS environments strongly preferred Proven experience with a modern enterprise technology stack, including Java and .NET on the backend, React on the frontend, and PostgreSQL and/or Microsoft SQL Server Demonstrated ability to operate across the full engineering lifecycle, from architecture and design through hands-on coding, code review, and production support Strong track record of coaching and mentoring engineers at multiple levels of seniority Experience defining and driving engineering KPIs and using data to guide technical and organizational decisions Demonstrated customer-first orientation, comfortable engaging directly with customers and stakeholders to shape technical and product direction Strong analytical and problem-solving skills, with the ability to balance technical depth with business pragmatism Hands-on experience with AI-assisted development tools and practices, such as AI coding assistants, agentic development workflows, or AI-native SDLC, is a plus Direct experience modernizing legacy enterprise products using AI — for example, re-architecting monolithic ERP/MIS systems, introducing intelligent automation, or embedding AI capabilities into existing product lines — is a plus Familiarity with modern DevOps/CI-CD practices and release engineering at scale is a plus Ideal Candidate Profile You are a builder at heart — someone who has spent two decades in the trenches of enterprise software, who can still open an IDE and reason through an architecture diagram with equal confidence, and who genuinely enjoys developing the people around you. You see AI not as a buzzword but as a practical lever for modernizing systems that have been running (and working) for years. You lead with data, but you never lose sight of the customer on the other end of the product. Key Performance Indicators Engineering velocity and release predictability improvements Technical debt reduction / modernization milestones achieved Team growth and retention metrics; mentoring outcomes Customer satisfaction / NPS tied to engineering-driven improvements Adoption and measurable impact of AI-native tooling/processes introduced Why Join CAI At CAI, we are building something that matters. With 6,200+ customers across 15+ industries and active investment in AI-driven performance tools, we are positioned to define what the next generation of manufacturing software looks like — and we are building the team to lead that work. Our four pillars define how we deliver for customers — and how we work: Built to Fit - Fits how your business runs so performance comes standard Built to Expedite - Speeds time to performance without heavy lifts or delays. Built to Deliver - AI turns action and insights into measurable performance. Built to Scale - Sustains and scales performance without disruption. CAI Software is an “EEO/Veterans/Disabled employer.” Benefits & Remuneration Competitive salary and comprehensive benefits package Hybrid work environment Generous holiday allowance and additional employee perks Strong focus on Individual Career Development (IDP) Clear progression plan with opportunities for a long-term career within the business Future opportunity to build and lead your own team as the business grows Exposure to global teams and customers Be part of a leading ERP software vendor serving Manufacturers, Food & Beverage producers, processors, distributors, and the Print Industry Join a collaborative, values-led team committed to growing the business and enabling customers to thrive Equal Employment Opportunity CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, , genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.