Director, Software Quality Assurance

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a hybrid position based out of our Des Moines, IA office.

What we’re looking for:

SHAZAM is looking for a testing leader passionate about modernizing testing practices, building/mentoring high performing teams, automating tests and driving a culture of quality throughout the engineering organization. The ideal candidate will be a leader with excellent communication and the ability to demonstrate expertise in software development, test engineering and place high value on delivering quality applications to our clients.

What you'll do:

• Set the vision and strategy for Software Quality Assurance and champion a culture where quality is owned across the entire software delivery lifecycle.
• Lead and evolve end-to-end testing practices to improve software quality, release confidence, and consistent test estimation with delivery predictability.
• Partner with engineering, product, business, and technology leaders to integrate quality into planning, development, testing, and release processes.
• Modernize our quality engineering capabilities through expanded test automation, sustainable frameworks, effective tooling, and industry-aligned practices.
• Establish and advance the use of AI within Software Quality Assurance, identifying opportunities to improve test design, automation, defect detection and analysis, test coverage, reduce execution time and overall engineering productivity while ensuring appropriate governance and measurable value.
• Assess current and emerging testing technologies to improve efficiency, scalability, quality, and speed of delivery.
• Provide strategic oversight of QA vendors and technology partners, establishing clear expectations and performance measures while managing service quality, negotiating agreements, delivery commitments, costs, and the value delivered through external partnerships.
• Define and communicate actionable quality metrics that make risks visible and demonstrate the impact of quality engineering.
• Drive continuous improvement across the Software Testing Life Cycle, including earlier testing, defect prevention, automation, and risk-based testing.
• Develop and inspire high-performing QA leaders and teams through coaching, mentoring, development plans, and clear accountability.

What you need:

• 10+ years of experience in Software Quality Assurance, Quality Engineering, software testing, or related disciplines, including 5+ years leading QA and/or Test Automation teams.
• Proven experience leading quality engineering organizations and developing high-performing leaders and technical teams.
• Deep understanding of the SDLC and the role of quality engineering throughout the software delivery lifecycle.
• Experience advancing test automation, testing frameworks, tools, metrics, and end-to-end quality practices.
• Knowledge of AI and emerging technologies, with the ability to identify and champion practical applications within software quality engineering.
• Experience managing strategic vendors and technology partners with accountability for service quality, delivery, performance, and cost.
• Strong technical acumen with the ability to engage at both the strategic and technical level.
• Exceptional communication, relationship-building, and influencing skills across business and technology organizations.
• Demonstrated ability to lead change, develop talent, establish accountability, and drive measurable improvements in software quality and delivery.

What’s in it for you:

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible spending and health savings accounts
  • Life insurance and short- and long-term disability provided at no cost
  • Time away from work – PTO, VTO, paid parental leave, and company holidays
  • Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.