Director, Solution Development & Architecture

Director, Solution Development & Architecture

Department/Team: Technology

Salary: $100,000 - $110,000

FLSA Status: Exempt

Expected Start Date: February 1, 2027

Location: Remote, < 10% travel

About Sandy Hook Promise 

Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.

SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012. 

Commitment to Belonging, Community, Engagement, and Respect 

SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging. SHP encourages individuals who share our commitment to these core values and to our mission to apply.  

Location
We are a U.S. based organization and most of our staff work remotely nationwide. This role will require less than 10% travel (on an as-needed basis).

About the Role

The Director, Solution Development & Architecture serves as SHP's lead Salesforce strategist and architect, responsible for the vision, governance, and long-term health of SHP’s multi-org Salesforce ecosystem. Reporting to the Vice President, Technology, this role owns solution architecture, platform standards, data strategy, and roadmap planning, ensuring Salesforce scales effectively in support of SHP's mission and growth.

Working closely with Business Development, Partner Success, the Crisis Center, Development, Grants, Policy, and Marketing, the Director translates business needs into scalable solutions that deliver measurable value. The role leads internal Salesforce resources and external development partners, drives platform modernization, governs integrations across systems including EveryAction (Bonterra), and ensures technology investments support organizational priorities and user needs.

Job Responsibilities  

• Own the architecture, governance, security, and design integrity of SHP's Salesforce ecosystem. Establish standards for data management, automation, integrations, release management, and platform security to ensure scalable, sustainable, and well-governed solutions.
• Serve as a trusted advisor to cross-functional teams, translating business goals into practical, scalable Salesforce solutions that support how staff work and deliver measurable value. Build strong stakeholder relationships, gather requirements, guide solution design, and communicate Salesforce technical concepts clearly to nontechnical audiences.
• Assess the Salesforce ecosystem across Programs and Development, identify technical debt and operational inefficiencies, and develop a prioritized modernization roadmap. Lead efforts to improve platform health, streamline automation, strengthen data quality, and reduce long-term maintenance burden while evaluating the organization's transition strategy from Nonprofit Success Pack (NPSP) to Nonprofit Cloud.
• Run a cross-team intake and prioritization process that ranks requests by business value and effort, define success metrics, and demonstrate the platform’s return on investment and mission value to leadership.
• Lead, mentor, and grow the internal Salesforce team of administrators, developers, and analysts, and lead the Salesforce Center of Excellence. Set standards, review work, and require documentation and cross-training so no single person is needed to support any system. Drive adoption through training and change management and lead through the team’s output rather than as its primary builder.
• Direct certified Salesforce development and managed-service partners as flexible delivery capacity: scope and manage engagements to SHP’s standards, lead build-versus-buy decisions, use ticket trends to reduce recurring issues, and require documentation and knowledge transfer so SHP is never dependent on a single vendor.
• Partner with Marketing and Development to design data sharing between Salesforce and EveryAction (Bonterra), decide integrate versus warehouse case by case, architect governed pipelines into the enterprise data warehouse, and preserve a single, coherent view of each supporter and donor.
• A commitment to SHP’s mission and values.
• Other duties as organizational needs require.

Desired Skills and Experience

• 8+ years of Salesforce experience, including several years leading solution architecture, platform strategy, and enterprise-scale implementations.
• Deep expertise in Salesforce architecture, data modeling, security, automation, integrations, release management, and governance across complex environments.
• Strong business analysis and stakeholder management skills, with the ability to translate business needs into technical solutions and communicate effectively with both technical and nontechnical audiences.
• Experience leading and developing high-performing Salesforce teams while managing external consulting and managed-service partners.
• Experience modernizing Salesforce environments, reducing technical debt, and supporting nonprofit CRM strategies, including NPSP and/or Nonprofit Cloud.
• Salesforce Certified Administrator and Platform App Builder required; architect-track certifications or demonstrated progress toward them preferred.

Work Sample Application Requirement

• Please submit a one-page summary highlighting three Salesforce projects where you served as the lead or played a significant role. For each project, briefly describe:
  • The business need, challenge, and/or opportunity
  • Your role and key contributions
  • The solution implemented
  • The outcome and impact, including primary audience or users served.
• Include at least one example where you inherited an existing Salesforce environment and describe what you prioritized for improvement, as well as what you intentionally chose not to change. Please remove any confidential or proprietary information.
• Finalists will complete a brief skills exercise and discuss their approach and decision-making process in an interview.

Benefits and Salary Range 

The salary range for this position is $100,000 - $110,000

SHP uses a structured internal rubric to guide salary placement and ensure equitable pay. Typically, new hires are placed at the start of the salary range to ensure equity with current employees, and as a practice, we do not negotiate salaries.

• SHP offers a competitive benefits package, including:
  • Unlimited PTO
  • Flexible schedules
  • Paid holidays and 10 days sick leave
  • Paid parental leave
  • Health, dental, and vision
  • Employer paid life insurance and short- and long-term disability
  • 401k match
  • Professional development stipend
  • Wellness & mental health support
  • Employer Paid Employee Assistance Program.

Our organization operates within a distributed workforce, allowing for location flexibility across the country for most positions. We provide remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50.  

Application Instructions

• Interested SHP staff and volunteers are invited to apply by Monday, November 16, 2026, and should email HR and Talent Acquisition upon submission.
• Applications will close on Monday, January 4, 2026. All are welcome to apply.
• Please note: applicants must be based in the U.S. Thank you!

Equal Opportunity Employment

SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.