|
Purpose of Position:
|
The Director of Solutions Delivery is responsible for leading end to end technical delivery of CHOICE Administrators' mission-critical business and digital solutions, including Software-as-a Service (SaaS) solutions, commercial-off-the-shelf (COTS) applications, custom-built or enhanced applications, and end-to-end systems interoperability and integrations. Reporting directly to the Vice President of IT, the Director is expected to bring a balanced blend of deep technical expertise, strong delivery leadership, and outstanding cross-functional collaboration while leading technical solutions delivery managers and partnering closely with Architecture, Application Development & QA, IT Operations, Program Management, and senior business stakeholders to drive integrated execution of high impact transformation initiatives.
|
|
Essential Functions:
|
Strategy & Business Partnership
- Align solutions delivery priorities to support application modernization and digital transformation initiatives in alignment with organizational goals and strategic objectives.
- Identify opportunities to leverage AI, automation, and emerging technologies to improve productivity, quality, customer experience, and operational performance.
- Lead the evaluation, pilot, and scaling of emerging technologies and innovative solutions.
- Serve as a trusted advisor on technology opportunities, constraints, and tradeoffs in areas supporting CHOICE Administrators’ operations such as quoting, enrollment, billing, integrations, analytics, and broker/consumer digital experience.
- Partner with business, technology and operations leaders to translate strategy and regulatory requirements into executable technology roadmaps; and drive the creation of Level of Effort (LOE) estimates for technology initiatives in collaboration with Program Management Department.
- Maintain clear, proactive communication (verbal and written) with executives and cross-division leaders/stakeholders, including regular delivery of status updates and key decisions.
- Build and maintain strong partnerships across internal teams and external service providers to support coordinated delivery and operational alignment.
Solutions Delivery & Execution
- In collaboration with Architecture, Application Development & QA, and IT Operations, provide hands-on technical leadership across application architecture, design and engineering, systems and data integration, infrastructure and operations to drive high-quality and on-time end-to-end technical delivery of high impact transformational initiatives and technology modernization programs within planned resource allocation.
- Build and maintain deep subject-matter expertise in CHOICE Administrators’ technology solutions’ capabilities, business purpose, systems architecture, interoperability, and integration points.
- Lead multiple concurrent initiatives with complex dependencies and competing priorities across custom development, SaaS platforms, system integrations, and data solutions.
- Effectively manage blended delivery models with internal staff, offshore teams, and strategic vendors in a matrixed environment, and serve as a technical coach and escalation point for complex delivery issues.
- Drive disciplined delivery using modern methodologies (Agile, SAFe, hybrid) while ensuring predictable execution and measurable outcomes.
- Establish technical delivery standards/best practices, metrics, and governance to ensure on-time and high-quality releases.
- Balance speed and innovation with reliability, security, and regulatory compliance.
- Perform other solutions delivery oversight related tasks or functions as assigned.
Architecture, Quality & Operational Readiness
- Collaborate with Architecture, Application Development & QA, IT Operations and Security teams to ensure solutions are scalable, resilient, and aligned with technology standards.
- Ensure solutions meet performance, availability, supportability and operational readiness requirements prior to production deployment.
- In collaboration with Application Development & QA, drive continuous improvement in delivery velocity, quality, reliability, and deployment confidence with the advancement of DevSecOps practices, CI/CD pipelines, and intelligent QA automation.
Vendor Technical Delivery Management
- Oversee technical delivery commitments and performance of technology vendors, implementation partners, and systems integrators.
- Negotiate and manage technical delivery scopes, timelines, and outcomes to maximize value from vendor relationships.
- Ensure vendor solutions align with architectural standards and long-term strategy.
Compliance, Security & Risk Management
- Ensure solutions adhere to organizational standards for security, compliance, documentation, and audit readiness, including HIPAA and data privacy requirements.
- Partner with Legal, Compliance, and Information Security teams to proactively manage risk by applying application security best practices and embedding security/privacy by design principles into all solution delivery efforts.
- Lead technical response planning for audits, incidents, and regulatory changes.
People Management & Culture
- Recruit, develop, mentor, and retain a high-performing Solutions Delivery team.
- Establish clear goals, performance expectations, and career development pathways to build organizational capability.
- Provide coaching, feedback, and support to elevate team performance; and address performance issues professionally and consistently, following organizational guidelines and progressive discipline processes.
- Support team readiness and organizational resilience through training, skill development, documentation and knowledge-sharing practices.
- Promote a positive, transparent, and collaborative working environment where diverse perspectives are valued.
- Foster an engaged and high-performing team culture of accountability, continuous improvement, innovation, and operational excellence.
- Ensure a high-performing remote-work-friendly environment for team and self with consistent and regular remote and on-site (as required) attendance.
|
