Director - SOS Client Transformation

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Director – SOS Client Transformation is a dual role with both leadership and practice-level improvement responsibilities. As the leader for our Client Transformation practice, responsible for managing and implementing strategic initiatives to enhance our client’s ITAM maturity. This role will mentor, coach and lead a consulting team specialized in ISO standards, program improvement, process reengineering, governance and best practices. In addition, this role works to advance and improve the delivery of our SOS solutions by leading and developing artificial intelligence (AI) use-cases, testing and evaluating AI-ready rollouts, working collaboratively with practice leaders to drive continuous improvement initiatives. Additionally, the Director is responsible to build pipeline, drive innovation, act as a subject-expert, and provide insights to senior leadership for practice growth.

Role Description

• Help develop new solutions in the ITAM consulting area based on market awareness, research and subject matter expertise that are in demand and have value for our clients.
• Lead and manage the Client Transformation delivery team, fostering a culture of excellence, collaboration, and continuous improvement.
• Contribute to process improvement, training, solution development, with intent to grow the practice year-over-year and overachieve on our customer commitments and CSAT results.
• Monitor and evaluate delivery metrics like chargeability and customer satisfaction through data-driven metrics and analytics to drive improvements and achieve strategic objectives.
• Oversee development of our technology strategy for delivery, including use of SHI One and the consideration of AI-enabled methods that mesh together to form a future SOS delivery platform.
• Lead and develop AI strategies that improve our practice delivery, enhance client experience, drive productivity up, and allow resources to focus on higher value-add tasks.
• Actively participate in sales cycles where appropriate to drive pipeline, new wins. Build relationships with key stakeholders to support sales architects and drive organizational success.
• Identify and mitigate delivery risks through comprehensive risk management strategies and contingency planning.
• Report on performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning.
  

Behaviors and Competencies

• Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• Business Acumen: Can provide strategic guidance and insights to drive overall business success.
• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
• Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement.
• Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
• Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
• Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.
• Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

Skill Level Requirements

• AI and experienced in large-scale consulting delivery rollouts - Intermediate

• Experienced in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals. - Expert
• Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success. - Intermediate
• Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization’s operations and reputation. - Intermediate
• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert

Other Requirements

• Completed Bachelor's Degree in Business or a related field, or relevant work experience required
• 7-10 years of experience ITAM leadership, delivery management, or a relevant functional area
• 6+ years of experience in a management position required
• Ability to travel to SHI, Partner, and Customer Events
• Ability to travel 25%

The estimated annual pay range for this position is $250,000 - $350,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.