About Us
YDTS Global is led by seasoned talent and business leaders with decades of experience. We combine industry insight with practical execution to build your workforce advantage.
At YDTS, our mission is to empower organizations through people. Founded by industry veterans, we blend global insights with hands-on experience to deliver tailored talent solutions. Unlike a traditional staffing agency, we integrate deeply as a long-term partner — advising on organization design, skill gaps, and culture fit while managing the end-to-end hiring process. Our leadership team has led GCC builds, scaled R&D centers, and placed hundreds of executives, and we bring that entrepreneurial and corporate DNA to every engagement.
Our clients choose YDTS because we deliver more than candidates — we deliver solutions that transform organizations. We act as strategic advisors, aligning talent planning with business strategy, and as execution experts, deploying the right recruiting resources at the right time. We have scaled teams for Fortune 500 companies and emerging tech innovators alike.
Our consultants and recruiters bring domain knowledge to the table. YDTS has staffed teams and leaders in critical sectors:
Technology & Semiconductors
(e.g. firmware and AI research engineers);
Life Sciences & Pharma/CRO
(e.g. biologists, regulatory experts);
Automotive & Aerospace
(e.g. systems engineers, avionics talent);
Manufacturing & Industrial
(e.g. process engineers, plant managers); and
Retail/FMCG
(e.g. supply chain, product leads). For each sector, we tailor our approach. In life sciences, for example, compliance and specialized skills are paramount, so we leverage niche networks and universities. In tech industries, speed and culture-fit are critical, so we focus on coding simulations and cultural alignment. By organizing content by industry, visitors quickly see that we “speak their language” and have relevant success stories.
Job Description
This is a remote position.
About our client:
Kognitive Networks is at the forefront of digital transformation, specializing in advanced network management solutions that revolutionize how businesses connect, secure, and manage their networks. Our cutting-edge Kognitive Edge platform integrates comprehensive connectivity, security, and management tools, providing robust and reliable solutions across diverse industries. We are a startup driven by innovation and a commitment to excellence, with a particular focus on leveraging the latest wireless technologies such as 5G and Starlink.
Position Overview:
We are seeking a mid to senior level Operations leader with a strong technical background in the networking domain to join our dynamic team. The ideal candidate will have experience in direct customer interaction providing technical support, particularly within the
network management or technology sector
.
Requirements
Key Responsibilities:
Lead, manage and mentor the technical support team, ensuring high performance and productivity.
Direct interaction with customers to understand the problems and issues and be the first line of support to help triage.
Closely work with tier 2 / tier 3 support teams for complex issues.
Develop and maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction.
Implement and monitor customer support metrics to measure performance and identify areas for improvement.
Facilitate communication and collaboration across cross-functional teams including engineering, sales, and marketing.
Develop and maintain project plans, timelines, and progress reports to ensure trouble tickets are managed in a timely and appropriate manner.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related field.
10 to 15 years of experience in technical support within the networking domain.
Strong technical background with a solid understanding of
TCP/IP, routing protocols, routers and switches, Linux, and virtual machines.
Experience with
SD-WAN
, and security related skills:
SASE, ZTN, CASB
a plus.
Proven experience in leading and managing a technical support team.
Strong problem-solving skills and the ability to troubleshoot complex technical issues.
Excellent communication and interpersonal skills.
Strong organizational and project management skills.
Ability to work in a fast-paced environment and handle multiple priorities.
Experience in a startup environment is highly desirable.
Why Join our client?
Be part of a pioneering team that is shaping the future of
network management.
Opportunity to work with cutting-edge technologies and innovative solutions.
Collaborative and inclusive work culture that values continuous learning and growth.
Flexibility to work remotely.
If you are passionate about technology and looking for a challenging and rewarding opportunity to make a significant impact, we would love to hear from you.
YDTS Global is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.