Director, Strategic Account Management

Director of Strategic Account Management

Location: Flexible (Remote-friendly)

Department: Strategic Accounts

Reports To: Vice President, Strategic Account Management

About Transit Technologies

Transit Technologies is the parent company of a network of transit-focused software and service brands, committed to transforming how people move. By uniting best-in-class products across the vehicle lifecycle, we are building a powerful ecosystem of transit solutions that support governments, private operators, and riders alike.
We are growing rapidly and looking for mission-driven leaders to help shape the future of mobility.

Position Summary

We are hiring a Director of Strategic Account Management to help manage and grow relationships with our most critical clients. This role will work directly with the VP of Strategic Account Management and cross-functional teams to develop and execute plans that drive client satisfaction, retention, and revenue growth. You will play a pivotal role in ensuring Transit Technologies delivers measurable value to our strategic accounts across the public and private sectors.

Key Responsibilities

Account Oversight & Growth

• Manage a portfolio of high-value strategic accounts across the public transit and mobility ecosystem.
• Support the creation and execution of strategic account plans, with a focus on revenue retention, upsell, and long-term partnership development.
• Identify and pursue growth opportunities within accounts in collaboration with the VP and Sales teams.

Client Relationship Management

• Serve as a trusted day-to-day contact for client stakeholders, ensuring timely communication, support, and escalation as needed.
• Develop a deep understanding of client goals, operations, and success metrics.

Cross-Functional Coordination

• Collaborate closely with Product, Implementation, Customer Success, and Support teams to ensure clients receive outstanding value and service.
• Translate client feedback into actionable insights for internal teams.

Operational & Performance Management

• Track key account KPIs and report on progress toward client and company goals.
• Assist in preparing quarterly business reviews and strategic updates for client stakeholders.
• Support negotiation and renewal processes under the direction of the VP.

Team Support & Leadership

• Provide mentorship and support to Account Managers or Associates.
• Contribute to the development of account management processes, playbooks, and best practices.

Qualifications

Required

• 5–7 years of experience in strategic account management, client success, or enterprise customer relationship roles.
• Experience managing government or enterprise-level software clients.
• Strong communication, relationship-building, and organizational skills.
• Ability to influence cross-functional teams and deliver results in a matrixed environment.
• Comfort navigating complex client organizations and contract structures.

Preferred

• Bachelor’s degree in Business, Communications, Public Policy, or related field.
• Familiarity with CRM platforms (e.g., Salesforce) and project tracking tools (e.g., Asana, Jira).
• Experience in the public transit, transportation, or SaaS industries.

Benefits

• Competitive salary + performance bonuses
• Health, dental, and vision coverage
• 401(k) with company match
• Generous paid time off and holiday schedule
• Remote flexibility and supportive team culture

Ready to Join Us?

If you’re passionate about solving real-world problems, building impactful client relationships, and advancing the future of transit, we’d love to hear from you.

👉 Apply now to help move the world forward.