Director, Supply Chain

The Role

You will lead a supply chain function that owns everything from sourcing to the shelf: back bar and salon supplies, third-party retail, equipment, and production of our owned brands once a product is commercialized. Central replenishment decides what goes to each location; local buying becomes the exception. The function sits within the Finance team.

What You'll Own

• In-stock and out-of-stock performance across all locations and every sales channel

• Inventory turns and working capital, including excess and aged stock; targets are 8 to 12 turns on back bar and 4 to 6 on retail

• Demand forecasting, min/max and safety stock, and central replenishment for all locations, until a dedicated planner is added

• Open-to-Buy discipline: weekly POs within budget, stock targets set from sales history and seasonality, promotions and holiday builds planned ahead rather than chased

• Supplier relationships, negotiations, contracts and KPIs, with alternate and dual sources where we are single-sourced today

• Strategic sourcing across retail, back bar, supplies, equipment and freight

• The 3PL relationship: inventory accuracy, receiving, fulfillment performance, damages and claims, and our 24-hour response commitment

• Owned-brand production oversight: contract manufacturers, components and packaging, launch supply readiness, landed COGS by SKU

• Channel operations: Ulta wholesale POs and compliance (EDI, ASNs, chargebacks), Ulta Marketplace, Amazon FBA, and fulfillment for Tricoci.com and Nutrire.com

• Inventory accuracy: cycle counts, adjustments and variance investigation, item and vendor master data, and one set of numbers across NetSuite, the 3PL, Zenoti and Shopify

• Weekly field communication with a single point of contact and a 24-hour reply, and a local-purchase exception process that takes emergency card buying to zero

• Automation: NetSuite and Zenoti workflows, exception queues, and replenishment that writes POs the team trusts, replacing spreadsheet workarounds

• The team: hire and develop additional Team Members and run the partnership with Finance, D&A, IT, CPG and Operations

Role Requirements

• 10+ years in supply chain, including leading the function or a major part of it, in multi-unit retail, services, beauty or consumer products

• You have personally run demand planning, supplier management, contract manufacturing and a 3PL relationship, not only overseen them

• You have fixed a broken supply chain before: untrusted data, bad replenishment, stockouts and excess at the same time. You can walk through what you changed and what it produced

• Hands-on with an ERP and MRP or replenishment tooling (NetSuite preferred), strong in Excel, and able to write business requirements for integrations and dashboards

• Retailer compliance experience with a major retailer (EDI, ASNs, routing guides, chargebacks); Ulta Beauty a plus

• Contract manufacturing experience for a consumer product, including components, packaging, MOQs and landed cost; beauty preferred

• You lead small teams, write clearly, and are as comfortable with salon managers as with executives

• You fix the process rather than work around it

Nice to have: salon, spa or professional beauty experience; Zenoti or another salon POS and inventory system; Shopify and Amazon Seller Central; Open-to-Buy planning; SQL.

Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Tricoci makes reasonable accommodations during all aspects of the employment process, including during the interview process. It is our commitment to create an inclusive environment for all employees.