Director, Systems Architecture & Modernization

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change.

For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for. Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on.

Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Job Title: Director, Systems Architecture and Modernization

Reporting to: Chief Business Transformation Officer

Location: Bangalore, India

Department: Enterprise Transformation Engine

The Mandate

Quickbase's Core systems weren't built for what comes next. Every AI workflow, every agentic capability, every attempt to let people outside ETE build against our data runs into the same wall: systems that are tightly coupled, hard to decouple, and carrying years of technical debt.

This role exists to tear that wall down. You will lead the people who build and maintain Core Architecture and Systems Engineering, reduce the debt in systems like Salesforce, and make headless real at Quickbase — our systems exposing clean APIs instead of forcing every integration through custom logic. That is the precondition for everything else ETE is building, including the Builder platform that will let the business build AI workflows without waiting on ETE.

You will also own the technical direction for the biggest systems project ETE will run this cycle: rebuilding our Core Quoting and Billing infrastructure.

What You'll Lead

Team Leadership

• Lead the combined Core Architecture and Systems Engineering teams — architects and Salesforce/systems engineers

• Set the technical bar for the people who build and maintain the systems Quickbase's revenue motion runs on

• You are accountable for the outcome. You do not chair a review committee. You make the call and document it.

Systems Modernization & Technical Debt

• Own the reduction of technical debt in Salesforce and adjacent Core systems: fewer custom flows, less undocumented logic, a system that can actually be reasoned about

• Define and drive the headless architecture strategy — decouple Core systems behind clean APIs so they can be consumed safely by any system, human, or agent that needs them, not just the ones built to know their internals

• Partner with the Sr. Manager of Systems Management on platform health and technical debt prioritization

CPQ & Billing Platform

• Own the technical architecture and design standards for the CPQ and Billing Platform rebuild

• Run the architecture review gate — nothing ships without your sign-off on the design

• Delivery cadence, stakeholder management, and program timeline sit with the assigned Program/BPM lead. Your job is the design underneath it, not the standup.

Builder Platform — Precondition, Not Ownership

• Make Core systems headless and API-exposed so the AI Automation & Engineering team can build the Builder platform on top of them safely

• You do not own the semantic layer, the skills repository, or the AI orchestration infrastructure. That work sits elsewhere, full stop.

• Your job is making Core systems safe and ready to be reached — not defining what Builder does with them

What's Next

• Once the above is underway, you have the latitude to reshape or reallocate resources across your own team toward forward-looking architecture work — agentic system design, patterns for a PLG motion, whatever the next constraint turns out to be

• This is not a separately funded mandate. It's your call, with your team, once the foundation is solid.

What We Look For

• Stack polyglot. As comfortable in a Salesforce CPQ data model as evaluating what “headless” means for a legacy monolith. You don't default to the tool you know — you default to what the business needs.

• Owner, not coordinator. You own the standards, the review process, the quality bar, and the outcome for your domain, completely.

• AI-fluent by necessity, not by title. You understand what agentic AI needs from the systems underneath it well enough to make Core systems safe to build against. You are not building the AI infrastructure yourself.

• Governance-first instinct. You partner with Security and Legal on architecture guardrails because you know what breaks when you don't, not because a committee told you to.

• Communicator across registers. You can walk Finance through why the Billing data model matters for their close process, then turn around and review integration architecture with an engineer. Neither conversation intimidates you.

• Comfortable with ambiguity, allergic to vagueness. You can start before the full picture is clear, but once you have a direction, you write it down and hold people to it.

What Success Looks Like, Year One

• Measurable reduction in Salesforce technical debt — custom flow/code surface, undocumented logic

• A defined and adopted headless architecture standard, with a first wave of Core systems exposed behind it

• CPQ & Billing Platform: architecture locked, review gate operating, first milestone shipped

• Core systems ready for Builder to safely consume, with the handoff defined and working

Qualifications

• 10+ years in enterprise systems architecture, including 3+ years in a senior technical leadership role with direct people management

• Deep Salesforce platform architecture experience — Sales Cloud, Service Cloud, CPQ, multi-org/multi-product environments

• Direct experience decoupling monolithic or tightly-coupled systems into API-first, headless architectures

• Hands-on integration architecture experience — Workato, MuleSoft, or equivalent iPaaS

• Enough fluency in AI/agentic system design to know what those systems need from the platform underneath them, even without owning the AI stack itself

• Proven track record leading distributed technical teams across geographies

• B2B SaaS experience strongly preferred

Preferred

• Familiarity with PE-backed operating environments

• Experience leading architecture through a PLG transformation or major GTM motion change

• Familiarity with Snowflake, dbt, or the modern data stack

• Experience with AI governance frameworks in enterprise contexts

Important Notices
Recorded Interviews. Quickbase uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
Interview Integrity. AI is part of how we work at Quickbase — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged throughout the selection process. Misrepresentation at any stage may result in removal from consideration for this and future roles.
How We Review Applications We use AI throughout our hiring process to help review, screen, schedule interviews, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.

Equal Opportunity Statement

Quickbase is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply – even if you don’t meet every qualification listed. We are proud to be an equal opportunity employer.

Benefits

• Modern Health
• Group Medical Insurance
• Night Shift Allowance
• Hybrid Work Allowance
• Mobile and Internet Allowance
• Meal Benefit
• Office Transportation
• On-Call Weekend Allowance
• Weekend Working Allowance
• Employee Referral Bonus

About Us

Work that makes an impact.

At Quickbase, we’re on a mission to transform ordinary work into extraordinary impact — for our customers, and for ourselves. We are the leading application platform for work management, helping organizations connect people, processes, and systems in one place so they can confidently manage the work that matters most.

From complex, multi-system projects to everyday workflows, Quickbase brings clarity to chaos. Our platform centralizes data, automates processes, and provides real-time visibility — enabling teams to see, connect, and control their operations from day one to done.

When you join Quickbase, you become part of a global community of builders, problem-solvers, and systems thinkers. We collaborate closely, move quickly, and continuously improve how work gets done – driving measurable impact at scale.

Ready to make an impact?