Director, Technology

Shape what’s next in dental technology. Join Henry Schein One! Join a global leader redefining dental practice management and do work that actually matters. At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do. Your ideas fuel innovation that enhances patient care and drives real results for practices. We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated. The Director, Technology is responsible for setting the strategic technology direction for DentalPlans.com and leading the technology organization that supports a direct-to-consumer digital business. This role partners closely with Product and business leaders to translate strategy, customer needs, and growth priorities into a clear, proactive technology roadmap, balancing modernization, reliability, quality, data readiness, delivery speed, risk, and investment tradeoffs. The Director leads a blended team of internal and outsourced engineering, quality assurance, infrastructure, and web development resources, operating as a hands-on, delivery-minded leader who strengthens the operating model and team capabilities needed to deliver consistently. The role partners closely with business leaders to surface the technology implications of strategic decisions, improve delivery discipline, reduce recurring quality and reliability issues, and ensure technology work is clearly connected to customer, member, and business outcomes. The Director also evaluates practical artificial intelligence (AI) capabilities that can improve team efficiency, engineering practices, product quality, and operational effectiveness. The role stays connected to technology initiatives across the broader Henry Schein One portfolio to identify capabilities DentalPlans.com can adopt and opportunities for DentalPlans.com practices or technology to contribute back to the broader portfolio. This position is remote within the United States with up to 10% travel as needed. What You Will Do Translate DentalPlans.com’s business strategy and growth priorities into a clear, actionable technology roadmap, proactively surfacing technical implications, tradeoffs, risks, and opportunities Own the development of strategic technology objectives and long-range plans for the department, incorporating the realities of existing homegrown systems and technical debt Communicate technology direction, priorities, and tradeoffs clearly to executive leadership, team members, and other stakeholders Educate executives and other senior-level stakeholders on technology and market changes that affect mid-to-long-range business strategy Evaluate and champion practical AI capabilities that improve team effectiveness, delivery speed, product quality, and operational performance while distinguishing meaningful opportunities from immature or overstated capability Establish, improve, and sustain practical delivery processes and controls across software development, quality assurance, and release management to deliver new features, enhancements, and innovation with greater reliability, predictability, and quality Ensure adherence to defined standards and best practices across Analysis, Quality Assurance, Software Engineering, Project Management, and Release Management, whether delivered by internal staff or outsourced/BPO partners Build team-level ownership and accountability so quality, reliability, and customer-impacting issues are identified and addressed before they affect members, customers, partners, or revenue Lead and develop a blended team of internal engineers and outsourced/BPO development, quality assurance, and front-end resources across onshore and offshore locations Develop team capability, accountability, and leadership through coaching, mentoring, succession planning, clear operating standards, and effective partner management Maintain active engagement with the HS1 CTO organization, engineering leaders, and technology initiatives across the HS1 portfolio, identifying opportunities for DentalPlans.com to both leverage and contribute capabilities, practices, and expertise What We Are Looking For 12+ years of progressive Information Technology experience, including 5+ years leading IT teams in a senior leadership where you owned the full scope of the IT function end-to-end Bachelor’s or Master’s Degree in Computer Science, Information Technology, or a related field preferred Broad knowledge across the full technology stack supporting a direct-to-consumer digital business, including web application development (including WordPress) and backend development, databases, integrations, infrastructure/systems administration, QA, and digital platform operations Experience supporting customer-facing digital platforms, balancing reliability, usability, conversion, operational efficiency, and business performance Excellent understanding of the SDLC, project delivery, and continuous process improvement methodologies (e.g., Lean Six Sigma) Exemplary leadership and the ability to develop blended internal, outsourced, offshore, and virtual technology teams, with a proven ability to attract, mentor, and retain high-performing talent Demonstrated ability to translate business strategy, customer needs, and financial objectives into technology roadmaps, investment decisions, and execution plans driving successful outcomes and technology management Proven ability to evaluate legacy systems and technical debt while balancing growth, modernization, risk management, operational priorities, and budget constraints Hands-on experience applying AI tools within engineering, quality assurance, or operational workflows, with a practical focus on business value and outcomes Excellent communication, presentation, negotiation, and stakeholder management skills, with the ability to influence across all levels of the organization and navigate complex environments The posted range for this position is $165,000 - $210,000, which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range. What You’ll Gain as a #TeamSchein Member A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE! Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, and other US territories.