Disputes Strategy Manager

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters.

If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As our Dispute Strategy Manager, you’ll play a key role in reducing financial losses and optimizing the organization's chargeback and dispute performance. You’ll get hands-on with representment strategy, recovery optimization, dispute prevention programs, analytics, card scheme governance, and vendor management. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game.

What you’ll do

You’ll take ownership of work that gives us our competitive edge, including:

• Representment & Recovery Strategy
• Own and continuously optimize the organization's chargeback recovery and representment strategy.
• Drive improvements in recovery rates, representment success rates, and overall dispute outcomes.
• Evaluate and manage chargeback recovery partners and vendors where appropriate.
• Partner with Chargeback Operations teams to identify opportunities for process and performance improvements.
• Dispute Prevention Strategy
• Own the strategy, performance, and optimization of Ethoca, RDR, and other dispute prevention solutions.
• Drive financial loss reduction through effective use of alerts, prevention tools, and issuer collaboration programs.
• Monitor dispute trends and adapt prevention strategies to maximize efficiency and commercial value.
• Identify opportunities to reduce incoming dispute volumes through proactive initiatives.
• Analytics & Performance Management
• Perform ongoing analysis of chargebacks, fraud reporting, merchant performance, and dispute trends.
• Develop reporting and insights that drive data-based decisions and strategic improvements.
• Identify emerging risks, operational inefficiencies, and opportunities to improve performance.
• Monitor key dispute metrics and provide recommendations to senior stakeholders.
• Scheme Governance & External Partnerships
• Maintain strong relationships with PSPs, acquirers, card schemes, dispute vendors, and industry partners.
• Monitor card scheme rule changes and industry developments and ensure appropriate adoption.
• Support compliance with scheme monitoring programs, dispute thresholds, and operational requirements.
• Act as the subject matter expert for dispute-related best practices and strategic initiatives.
• Cross-Functional Collaboration
• Work closely with Fraud, Payments, Operations, Compliance, Product and Finance teams to deliver dispute-related improvements.
• Support initiatives aimed at reducing losses, improving recovery rates, and enhancing customer outcomes.
• Translate dispute insights into practical actions that improve business performance.

This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow.

What you’ll bring

You’re someone who brings:

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• Strong analytical and commercial mindset focused on loss reduction and recovery optimization.
• Deep understanding of chargeback lifecycles, representments, and dispute prevention programs.
• Experience managing dispute performance through data-driven strategies.
• Strong stakeholder and vendor management skills.
• Ability to identify trends, root causes, and opportunities for continuous improvement.
• Knowledge of card scheme regulations, dispute programs, and payment ecosystems.
• Proven experience developing and implementing dispute or payment risk strategies.

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• Experience within online gaming, fintech, payments, e-commerce, or other high-risk industries.
• Hands-on experience with Ethoca, Verifi, RDR, or similar dispute prevention solutions.
• Experience working with chargeback management and recovery platforms.
• Familiarity with Visa, Mastercard, and alternative payment method dispute processes.
• Understanding of fraud prevention, payment risk management, and merchant monitoring programs.
• Experience working with PSPs, acquirers, and card scheme partners.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We invest in your growth and wellbeing, so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass?

At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

About Us

We believe in hiring talented, hardworking and ambitious people from all over the world. In return, we ensure a supportive working environment, access to leading edge technologies and a commitment to social awareness and equity.

Working in this unique and highly competitive industry means that we have to take risks and be innovative. The way we do this is by allowing for mistakes, but also making sure we learn from them. And with a multi-cultural workforce that’s unparalleled in its diversity and dynamism, we also offer plenty of scope to grow on a personal level too.

Best of all, we do this while enjoying ourselves as much as possible!