DISTINGUISHED, SOFTWARE ENGINEER

Position Summary...

What you'll do...

About Team:

We are team of highly skilled engineers owning Data Foundations and Avoid pillar in Customer Care Tech from Bengaluru, India. Team is rightly balanced delivering critical business initiatives at the same time very focused on innovation, engineering and operational excellence. This team is responsible for building an enterprise-scale, AI-powered platform that transforms customer and operational signals into actionable insights to identify defects and improve customer experience. This work enables proactive issue resolution, improved operational efficiency, and progress toward Walmart’s vision of delivering Perfect Orders.

This is not just another engineering job. This is your opportunity to:

• Lead and contribute in the latest cutting edge technology – Agentic Solutions
• Set the blueprint for scalable, resilient, and high-performing platforms.
• Influence technical strategy across domains that power the core of Walmart’s digital business.
• Mentor, elevate, and inspire principal engineers, architects, and engineering managers globally.
• Champion a culture of innovation, inclusion, and technical excellence at scale.

Ready to architect the future? Apply today and join us on our mission to reimagine global retail, one domain at a time.

What you'll do:

As a Distinguished Engineer in the Agentic Care Tech domain, you’ll operate at the intersection of scale, complexity, and impact. You’ll drive the technology vision and architecture for our Agentic Care Tech teams, including Self Serve, Agent Experience, Contact Centre as a Platform, and Agentic Insight Harness—spanning frontend and backend and Agentic AI capabilties. Your leadership will enable world-class engineering solutions for hundreds of millions of customers across multiple countries and markets.

• Agentic AI Architecture: Define and drive the enterprise Agentic AI architecture, designing scalable, secure, and resilient multi-agent systems that enable autonomous reasoning, orchestration, and execution across complex business workflows.
• Architect for Scale: Design and evolve the technical architecture for highly scalable microservices and modern frontend applications (React, Node.js, GraphQL, Java, Spring Boot, NoSQL, Kafka, Azure) and handling data at scale
• Drive Cross-Domain Vision: Set and align architectural direction across Cart, Checkout, Promotions, Order Amends, and Platform, ensuring seamless integration and a unified customer experience.
• Lead by Influence: Guide and mentor principal engineers, architects, and managers. Be a trusted advisor, shaping best practices, technical direction, and major design decisions.
• Foster Engineering Excellence: Build frameworks, standards, and tools that raise the bar for code quality, reliability, and operational excellence across all teams.
• Champion Innovation: Lead technical explorations, evaluate emerging technologies, and incubate solutions that future-proof our business.
• Cultivate a Culture of Collaboration: Partner closely with product, UX, program management, and global engineering teams. Build an environment of psychological safety, learning, and respect for diverse perspectives.
• Ensure Resilience and Security: Embed security, performance, and fault-tolerance into every layer of the stack—from the cloud to the customer’s screen.
• Deliver Business Impact: Own and deliver solutions that move critical business metrics, unlock growth, and create best-in-class digital retail experiences for millions.

What you'll bring:

• Proven Technical Mastery: 16+ years of experience building and scaling complex systems across both frontend and backend. Deep expertise in microservices, distributed systems, cloud platforms, and modern web frameworks.
• Strategic Vision: Demonstrated ability to define and execute cross-domain technical strategy in large, matrixed organizations.
• Inspiring Leadership: Track record of mentoring senior engineers, leading design forums, and driving engineering culture at scale.
• Architectural Depth: Mastery of technologies including Java, Spring Boot, Node.js, React, GraphQL, NoSQL (Cassandra/MongoDB), Kafka, and Azure Cloud.
• Holistic Mindset: Strong design sensibility and attention to detail; passion for user experience, operational excellence, and business outcomes.
• Inclusive Collaboration: Ability to bring together diverse perspectives, foster psychological safety, and build high-performing global teams.
• Communication Excellence: Exceptional written and verbal communication skills; comfortable presenting to executive audiences, architects, and engineering teams alike.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

About Us

About Walmart:

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.