DOCUMENTATION COORDINATOR

Documentation Coordinator

Location: Remote
Employment Type: Full-Time
Company: HMS

Position Summary

HMS is seeking a detail-oriented Documentation Coordinator to support a healthcare quality review and validation project. This fully remote position is responsible for the intake, review, preparation, and organization of medical record documentation used by a team of clinical reviewers.

The Documentation Coordinator will help ensure records are complete, properly organized, and ready for review; coordinate the assignment of cases to reviewers; track documentation through the review process; and assist with project Help Desk inquiries. The ideal candidate is highly organized, comfortable working with sensitive healthcare information, and able to manage multiple priorities in a deadline-driven environment.

Key Responsibilities

• Receive and process medical records and supporting documentation submitted for review.
• Conduct an initial review of records to confirm completeness and identify missing or incomplete documentation.
• Prepare, organize, and redact documentation as needed before records are assigned for review.
• Maintain accurate tracking of records throughout the intake and review process.
• Assign cases to project reviewers based on established procedures, workload, and project requirements.
• Monitor case assignments and help ensure records move through the review process within established timelines.
• Assist with responding to project Help Desk inquiries related to record submission, documentation requirements, review status, and other routine questions.
• Escalate incomplete records, unusual submissions, or other issues to appropriate project staff.
• Maintain the confidentiality and security of medical records and other sensitive information.
• Follow established project procedures, documentation standards, and quality control requirements.
• Support other administrative and documentation activities associated with the project, as needed.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience working with medical records, healthcare documentation, document management, or healthcare administrative processes preferred.
• Strong attention to detail and ability to identify missing, incomplete, or inconsistent documentation.
• Strong organizational and time-management skills.
• Ability to manage multiple records, assignments, and deadlines simultaneously.
• Comfortable working independently in a fully remote environment.
• Strong written communication and customer service skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.

Preferred Qualifications

• Experience supporting healthcare quality review, medical record review, validation, or audit activities.
• Familiarity with HIPAA and appropriate handling of protected health information (PHI).
• Experience supporting a Help Desk, shared mailbox, or similar customer inquiry function.