Documentation Quality Assurance Representative
- Hiring from
- United States
- Work type
- Remote
- Posted
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Documentation Quality Assurance Representative
Location: Remote
Employment Type: Full-Time / Exempt
Employment Type: Full-Time / Exempt
Schedule
- Full-Time, 40 hours per week
- Typical business hours
- Additional hours may be required based on business needs
Improving Lives
At Reliable Medical, our mission is simple: Improving Each of the Lives We Serve.
We are a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence.
Why Join Reliable Medical?
Reliable Medical is a growing, mission-driven organization dedicated to improving lives through exceptional service, innovation, and operational excellence.
Our culture is built on six core values:
- Client Focused
- Growth Mindset
- People First
- High Standards
- Team Oriented
- Ethical & Compliant
We are a fast-paced, growth-oriented organization where employees are challenged to grow, supported in their development, and empowered to make a meaningful impact.
Job Summary
The Quality Assurance Representative plays a key role in ensuring the accuracy and completeness of documentation related to client orders and technician submissions. This position is responsible for reviewing incoming paperwork, identifying discrepancies, and confirming that clients receive the correct items and services. The role requires strong attention to detail, critical thinking, and effective communication across departments to support operational efficiency and service quality.
Essential Functions
- Review and process technician submissions and client order documentation to verify accuracy and completeness
- Identify and resolve errors, inconsistencies, or missing information in submitted paperwork
- Communicate with internal teams to clarify documentation and ensure timely resolution of issues
- Provide guidance to field technicians regarding documentation requirements and corrections
- Maintain organized digital records and ensure daily closure of documentation workflows
- Monitor flagged submissions and coordinate follow-up for items requiring additional review
- Collaborate on process improvements to enhance team efficiency and service delivery
- Support remote team operations through timely communication and responsiveness via internal messaging platforms
- Perform other duties as assigned
Qualifications and requirements
Required Qualifications
- High School diploma or equivalent
- Prior experience in office or administrative roles
- Background in healthcare, medical services, or durable medical equipment
- Proficiency in computer systems and digital documentation tools
- Ability to navigate client management and inventory platforms
- Strong written and verbal communication skills
Preferred Qualifications
- Experience working in Brightree or Parachute systems
- Advanced computer skills, including efficient typing and digital file management
- Familiarity with order processing workflows or quality assurance procedures
Competencies
- Attention To detail and analytical skills
- Quality Control and documentation. Accurately reviews documentation and identifies discrepancies or missing information
- Excellent communication and collaboration
- Critical Thinking: Investigates root causes of errors and applies sound judgement to resolves issues
- Time Management: Prioritizes tasks effectively and meets daily processing goals.
- Job Management Communication Skills: Clearly conveys information across teams and responds promptly via internal platforms.
- Technical Proficiency: Navigates client management and inventory systems with confidence.
- Adaptability: Adjusts to changing workflows, remote environments, and evolving documentation standards.
- Collaboration: Works constructively with technicians, leads, and cross-functional teams
- Professionalism: Maintains a positive, ethical, and service oriented approach in all interactions.
What We Offer
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
- Professional Development Opportunities
- Wellness Resources and Employee Support Programs
- Volunteer Time Off (VTO)
- Parental Leave
- Childbirth Leave
- Employee Recognition Programs
- Career Growth and Advancement Opportunities
Physical Requirements
- Ability to work in a standard office environment.
- Ability to sit and stand for long periods of time while working on a computer or attending meetings.
- Must be able to lift and carry up to 15 pounds occasionally (e.g., event materials or promotional items).
Equal Opportunity Employer
Reliable Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status under applicable law.
