Documentation & Training Officer
AltiaAltia is a high-value digital transformation services company that has undertaken, changed, and reformulated international projects for nearly a thousand clients, leaders in their sectors, who have understood that their businesses can be revolutionized through digitalization. Over its 30 years of experience, it has proven to be a robust company with a future, a capacity for innovation, and adaptability.
🚀 Are you passionate about helping users get the most out of digital tools? Do you enjoy creating engaging training materials, delivering impactful learning experiences, and supporting users in an international environment?
We are looking for a Documentation & Training Officer, a proactive and service-oriented professional with strong communication and training skills, combined with hands-on experience in IT user support and documentation.
In this role, you will contribute to the adoption and effective use of key IT systems that support decision-making processes and corporate digital platforms. You will play a key role in delivering user-focused training, developing high-quality documentation, and providing expert support to a diverse international user community.
🌍 Location: Remote / Far-site with occasional on-site presence in Brussels, Belgium.
As part of the IT Training team, you will be responsible for:
✔ Experience creating user documentation, FAQs, user manuals, course scenarios, training guides and knowledge base content
✔ Experience providing IT user support, ideally using ticketing tools such as: ServiceNow, , Jira, SMT or similar service management platforms
✔ Experience designing and delivering:
🚀 Are you passionate about helping users get the most out of digital tools? Do you enjoy creating engaging training materials, delivering impactful learning experiences, and supporting users in an international environment?
We are looking for a Documentation & Training Officer, a proactive and service-oriented professional with strong communication and training skills, combined with hands-on experience in IT user support and documentation.
In this role, you will contribute to the adoption and effective use of key IT systems that support decision-making processes and corporate digital platforms. You will play a key role in delivering user-focused training, developing high-quality documentation, and providing expert support to a diverse international user community.
🌍 Location: Remote / Far-site with occasional on-site presence in Brussels, Belgium.
As part of the IT Training team, you will be responsible for:
- Designing, developing and maintaining user documentation, manuals, FAQs, quick reference guides and training materials.
- Delivering engaging IT training sessions, both online and onsite, for users with different levels of expertise.
- Creating and updating e-learning content, interactive learning modules and digital learning resources.
- Producing professional training videos, screen recordings, voice-overs, graphics, captions and multimedia content.
- Providing first and second-level user support for corporate IT applications.
- Managing and following up support requests through ticketing systems.
- Collaborating with functional and technical teams to ensure users receive clear, accurate and up-to-date guidance.
- Regular on-site presence in Brussels may be required for up to 5 days per quarter.
- English or French: Required B2 level.
- Experience developing e-learning modules and digital learning materials.
- Strong knowledge of Microsoft 365 ecosystem ( PowerPoint, Word, Teams, SharePoint...)
- Experience with Adobe tools such as: Acrobat, InDesign, Photoshop, Illustrator, Captivate
✔ Experience creating user documentation, FAQs, user manuals, course scenarios, training guides and knowledge base content
✔ Experience providing IT user support, ideally using ticketing tools such as: ServiceNow, , Jira, SMT or similar service management platforms
✔ Experience designing and delivering:
- Hands-on training sessions
- Instructor-led courses
- Virtual training programmes
- User adoption initiatives
- Training videos
- Screen recordings
- Voice-over recordings
- Graphics and visual assets
- Audio editing
- Subtitles and captions