Senior Documentation & Training Officer

Role: Senior Documentation & Training Officer - Permanent Opportunity

About the opportunity

TRR is recruiting on behalf of a major European institution for a Senior Documentation and Training Officer to join its corporate IT training and support function. This is a senior position combining technical documentation, IT training, e-learning development and user support, working with corporate applications used within a complex international environment.

You'll work closely with users, business stakeholders, developers, project managers and service teams to ensure applications are properly documented, users are effectively trained, and high-quality support materials are available.

The role:

You will be responsible for:

• Designing and delivering online and face-to-face IT training, including practical exercises.
• Reviewing and updating training materials following application releases and functional changes.
• Creating and maintaining user manuals, FAQs, quick-reference guides, workbooks, tutorials and online help.
• Developing accessible web-based documentation and applying appropriate version-control practices.
• Providing first- and second-level user and training support.
• Investigating user issues and documenting detailed reproduction steps for escalation.
• Supporting application and content testing.
• Creating and editing professional training videos and screen recordings.
• Adding graphics, professional audio, subtitles and captions to training content.
• Designing and developing interactive e-learning modules.
• Establishing documentation standards, templates and style guides.
• Supporting the creation of presentations, reports, statistics and other communications material.
• Producing monthly activity reporting.
• Working collaboratively within a multicultural and multilingual environment.

Essential experience:

We're looking for candidates with:

• 10+ years' experience producing IT/user documentation, including manuals, FAQs and user guides.
• 10+ years' experience providing IT user support.
• 10+ years' experience delivering IT training.
• 5+ years' experience developing e-learning content.
• 2+ years' experience editing voice, video and online training recordings.
• 2+ years' experience working within a multicultural/international environment.
• Strong technical writing and documentation skills.
• Excellent presentation and training-delivery skills.
• Experience explaining complex technical concepts clearly to different audiences.
• Strong user/customer support experience.

Technical skills:

Experience with some or all of the following would be highly advantageous:

• Adobe Acrobat, Captivate, InDesign, Illustrator / Photoshop
• Articulate / Articulate Storyline
• Camtasia
• ServiceNow, Jira or similar ticketing/support platforms
• Microsoft 365 – particularly Word, PowerPoint, Excel, Teams and SharePoint
• Screen recording and video/audio editing
• Captioning and accessible content creation
• Remote-support tools and basic troubleshooting

Languages:

• English – minimum B2
• French – minimum B2
• Strong verbal communication and clear pronunciation are essential.

Qualifications:

Candidates should meet one of the following:

• University degree equivalent to EQF Level 6, with a minimum of 17 years' professional IT experience; or
• Secondary education diploma giving access to higher education, with a minimum of 22 years' professional IT experience.

Location & working arrangements:

• Brussels, Belgium
• Primarily remote with one day per month on site
• Additional ad-hoc attendance may occasionally be required

Eligibility:

The selected professional must already hold, or be eligible to obtain, an EU-27 security clearance. They will also be required to comply with applicable ethics, confidentiality, data-protection, acceptable-use, and information-security obligations.

Salary / Rate

€40,000–€60,000, depending on experience and market level.

Interested?

If you're an experienced IT training, documentation and e-learning professional with strong French and English skills and the required EU citizenship, I'd be keen to hear from you.