Documentation & Training Officer

Altia is a high-value digital transformation services company that has undertaken, changed, and reformulated international projects for nearly a thousand clients, leaders in their sectors, who have understood that their businesses can be revolutionized through digitalization. Over its 30 years of experience, it has proven to be a robust company with a future, a capacity for innovation, and adaptability.

🚀 Are you passionate about helping users get the most out of digital tools? Do you enjoy creating engaging training materials, delivering impactful learning experiences, and supporting users in an international environment?

We are looking for a Documentation & Training Officer to develop and manage user-oriented content, guidance, and documentation concerning the management of Communication Framework Contracts.

🌍 Location: Remote

As part of the IT Training team, you will be responsible for:

• Producing web-based documentation (knowledge articles, FAQs, tutorials) and training materials.
• Translating complex procurement processes and business requirements into practical information for non-specialist audiences.
• Collaborating with Subject Matter Experts (SMEs) and project managers to ensure technical accuracy.
• Organizing and delivering presentations, workshops, and webinars.
  
  

Minimum Requirements

✔ Secondary education + 12 years of IT professional experience, OR

✔ University degree (EQF 6) + 7 years of IT professional experience, OR

✔ Master's degree (EQF 7) + 5 years of IT professional experience.

✔ English: Required C1 level.

✔ French and German: Required B1 level.

Essential Expertise

• Experience in multinational communication projects and high-budget communication campaigns.
• Documentation and knowledge management (drafting manuals, FAQs, templates).
• Support for procurement processes and framework contract management.
• Strong knowledge of Microsoft 365 ecosystem and collaborative authoring tools such as SharePoint and Confluence.
• Ability to convey complex information to non-technical audiences, excellent interpersonal skills, and ability to work in multicultural environments
  
  

The present job offer is drafted taking into account impartiality and non-discrimination on the grounds of gender, race, ideology, or any other reason. Especially, it takes into account the respect for the current regulations regarding gender equality between women and men (Royal Decree-Law 6/2019).