Donor Support Representative

Main Duties/Responsibilities:

· Interact with donors or potential donors via incoming calls, outbound calls, and email using the appropriate charity greeting

· Interact with vendor regarding status of a vehicle donation or title issues

· Create and update donation records in the CARS database with the highest level of accuracy

· Consult available resources and inform donors of local DMV regulations

· Schedule vehicles for pickup, when appropriate

· Monitor and manage database records that require follow-up with a donor or vendor.

Perform additional tasks as requested by management

• At least one year of customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and the ability to learn new software quickly.
• Ability to multitask while maintaining accuracy and attention to detail.
• Bilingual
• Must be legally authorized to work in the United States.