On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.
Key Responsibilities
Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
Provide accurate information and solutions regarding accounts, payments and related services
Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
Accurately update customer data in the system while handling confidential information responsibly
Multitask across systems and adapt to new tools and technologies as needed
Handle customer complaints with empathy and escalate cases when appropriate
Contribute to continuous improvement by identifying common issues and suggesting process enhancements
Native-level or fluent Dutch, with strong English communication skills
Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
Strong written communication skills with proper grammar and attention to detail
Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
Customer-focused mindset with empathy, patience and professionalism
Previous experience in customer service, a call center, or the financial sector is highly desirable
Availability to work flexible shifts
1,500 euros gross per month & 14 salaries per year.
Monthly performance bonus.
Private health insurance
Relocation support for candidates moving to Greece.
Work remotely all over Greece.
Ongoing training and development opportunities.
A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.