Dutch & French Speaking IT Service Desk Agent

About Cegeka

Cegeka is a leading European IT solutions provider, helping organizations innovate, scale, and deliver future-ready software. Our mission is to integrate technology into everyday life and enable innovation through digital solutions. We value collaboration, entrepreneurial spirit, and personal growth, empowering people to make the best decisions for both the business and themselves.

As part of our Service Desk team, you will support Cegeka’s client organizations by providing reliable IT assistance, troubleshooting technical issues, and ensuring a smooth user experience through high-quality IT support.

About the job

As a Dutch & French IT Service Desk Agent, you'll be the first point of contact for users, delivering technical support and ensuring a seamless service experience. You'll assist via phone, email, and chat, manage support tickets, troubleshoot IT issues, and follow up until resolution.

Whether you're starting your IT career or already have experience, we're looking for people who are eager to learn, enjoy solving problems, and are passionate about helping others. We'll support your development and help you grow your technical expertise along the way.

What you'll do

• Be the first point of contact for IT support requests via phone, email, and chat.
• Troubleshoot issues related to Windows, Microsoft 365 applications, user accounts, and access.
• Manage and prioritize support tickets, ensuring timely resolution or escalation when needed.
• Support users with applications such as Outlook, Teams, OneDrive, and SharePoint.
• Follow a structured troubleshooting approach to identify, investigate, and resolve technical issues.
• Maintain accurate ticket documentation and customer records.
• Deliver a professional, customer-focused support experience in every interaction.
• Continuously develop your technical knowledge and contribute to process improvements.

Requirements

• Native or professional level proficiency in Dutch and French.
• A customer-first mindset with excellent written and verbal communication skills.
• Strong problem-solving and analytical thinking, with the ability to troubleshoot issues in a structured way.
• Familiarity with Microsoft Windows and Microsoft 365 applications is considered an advantage.
• Experience working with a ticketing or ITSM system is considered an advantage.
• A proactive attitude, curiosity, and a willingness to continuously learn and grow in IT support.

What we offer

• 22 annual vacation days, plus 3 sick days (no medical certificate required).
• An additional seniority day every 3 years with the company.
• Private medical insurance.
• Monthly meal tickets.
• A culture built on collaboration and growth, with customized learning paths through external providers and dedicated development programs.
• Flexible remote work, guided by our smart working principles and aligned with team goals and business needs.
• Wellbeing initiatives that support a healthy work-life balance through webinars, specialized sessions, and internal programs shaped by our colleagues' feedback.
• Collaboration is at the heart of what we do. Through #MomentsThatMatter, we bring people together with recurring hangouts, team buildings, and team bonding events.