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Dynamics 365 Business Central Team Manager, Mid-Market Support

Stoneridge SoftwareEngineering & Development
Salary
$144.8K–$206.8K
Hiring from
United States
Work type
Remote
Posted

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Stoneridge Software began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of client’s business goals. Stoneridge founders recognized the need for a strategic business partner who could not only deliver software implementations but excel at it. As a 2025 Top Workplace Honoree, a member of the Microsoft Inner Circle, and an award-winning Microsoft Solutions Partner, we have crafted a meticulous approach to project delivery. Our commitment to long-term support empowers our client’s success, and we approach our work with integrity, tenacity and a culture of continuous improvement.
As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life. We foster a flexible work environment and promote a remote-forward culture with team members located across North America. We have office locations in Fargo, ND and Minneapolis, MN that serve as key collaboration hubs. In-person work at these locations is encouraged and, at times, required. Team members should expect to travel to these offices as needed based on role expectations, project requirements, team collaboration, training, or other business-driven needs. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by continuous learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to all of our team members.
It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. With specialties in the entire suite of Microsoft Dynamics business applications and complementary Microsoft technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from within. Come join us on this exciting journey!

Stoneridge Software is looking for an experienced Mid-Market (SMB) Team Manager who will be responsible for managing individual team members across a range of technical competencies. This is a hybrid player - coach role that balances direct client delivery with people-leadership and operational responsibilities, proactively delegating work and escalating capacity constraints to protect client outcomes, team performance, and leadership effectiveness.

In addition to having solid support consulting experience, we are looking for a proven people leader and strategic thinker who will enable a team to deliver outstanding services to our clients. This role will be part of a team of strategic leaders in our Mid-Market practice, identifying best practices, growth strategy, and team direction. They will also be a key contributor to long-term strategic initiatives for a fast-paced, growing organization. 

A Day in the Life as a Coach

  • Model the delivery excellence, client focus, and technical expertise expected of the team
  • Manage team performance and development by establishing clear individual and team goals, providing ongoing coaching and mentoring, and ensuring career and skill development plans are well communicated and executed
  • Participate in resourcing decisions along with other Team Managers and Senior Leadership, carefully balancing capacity across the team with Stoneridge Software's other priorities 
  • Ensure direct reports’ utilization and other operational metrics are consistently met 
  • Monitor client subscription and service-plan information, identify risks requiring attention, and coordinate with the appropriate internal teams to support timely client follow-up
  • Provide timely operational oversight of team time entry, timesheet approvals, billing information, and proformas to support accurate reporting and client invoicing
  • Own and coordinate team and client escalations, establishing clear response plans and aligning appropriate resources, ensuring effective communication and resolutions
  • Build strong relationships and collaborate across internal teams to support informed business decisions, effective prioritization, and consistent on-brand delivery to clients
  • Oversee the effective onboarding and ongoing administration of Mid-Market Support clients, ensuring clear expectations, appropriate resource assignments, and coordinated handoffs between teams
  • Lead or contribute to practice goals and continuous improvement initiatives that increase service quality, delivery consistency, team capacity, automation, and operational efficiency
  • Execute Stoneridge's management and operating rhythms, including team planning, performance discussions, leadership meetings, and company-wide initiatives
  • Drive your team to live Stoneridge Values and Mission

    • A Day in the Life as a Player

    • Possess and maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends
    • Partner with Sales, Client Partners, Account Managers, and delivery leadership to qualify opportunities, shape solution approaches, contribute to estimates and scope, and identify opportunities to expand value to existing clients
    • Work pro-actively with clients on strategic projects or initiatives to ensure they continue to receive value from the NAV/Business Central applications
    • Work reactively on break/fix support to ensure clients experience minimal service disruptions
    • Escalate ISV-related product issues and work with partners to drive for resolution
    • Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option
    • Design and test custom solutions and integrations managing functional design and scope. Effectively coordinate with development resources to build and deliver custom solutions and integrations
    • Represent Stoneridge Software through effective communication with clients throughout the solution life cycle
    • Work efficiently with resources from other internal teams or external groups as needed
    • Leverage knowledge and experience to find and encourage win-win solutions with team members and clients
    • Organize tasks and projects efficiently and set clear goals to ensure timely completion
    • Make effective decisions and recommendations for Stoneridge Software and our clients’ best interests
    • Deliver high-quality work within established deadlines, ensuring accuracy and attention to detail

    Preferred Qualifications

  • Bachelor's Degree in Business, Accounting, Information Technology, or related field, or equivalent work experience
  • 5+ years of experience leading, managing and motivating a team through various stages of growth and learning development 
  • Previous experience in a consulting environment required, player/coach experience strongly preferred 
  • 5+ year Microsoft Dynamics NAV/Business Central experience, preferably in a support role
  • Knowledge of Microsoft Dynamics technologies in addition to ERP expertise
  • MB-800 Dynamics 365 Business Central Functional Consultant Associate credentials preferred
  • A track record of exceptional partnering across various internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels 
  • Proven ability to drive impact and effectively influence, with the ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations (all levels of an organization, technical and non-technical, client and internal) 
  • Ability to break down complex solutions, issues, and concepts into easy consumption for both technical and non-technical individuals 
  • Ability to effectively push yourself and those around you to accomplish the goals at hand and know how to juggle multiple complex projects/priorities simultaneously. You know how to identify an issue before it arises and provide proactive solutions 
  • Exceptional written, verbal and creative communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans.
  • Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in a fast-paced, high-speed environment 
  • Ability to communicate effectively in both spoken and written English
  • Exhibits Stoneridge Software’s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work

    • *Years of experience are not required to be consecutive

    Work Location: This position is available remotely in the United States or remotely in the following Canadian Provinces: Alberta, British Columbia, Manitoba, and Ontario.
    Travel Required:  Incumbent is expected to travel across the United States and Canada for industry events and, as needed, for onsite client, project, delivery, or in‑person collaboration at company office locations in Fargo, ND and Minneapolis, MN. Travel is expected to be up to 25% of the role.
    Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the U.S. or Canada.

    Compensation

    Our philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.
    US (USD): $144,800-$206,800
    Canada (CAD): C$132,500-C$194,300
    Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.

    Health and Wellness

  • Medical Insurance
  • Dental Insurance
  • Vision insurance
  • 401(k) contribution program (US) or RRSP Benefits (Canada)
  • Life insurance
  • Disability Benefits
  • Paid parental leave
  • Paid flexible time off
  • Paid sick time (US) or floater days (Canada)
  • Paid holidays
  • Flexible work schedules
  • Mobile/internet reimbursement
  • Employee and family assistance program
  • Learning and development funding
  • Employer charitable contribution
  • Paid business mileage
  • Home office and wellness allowance (US Only)
  • HSA contribution (US Only)
    • We live and breathe our core values:
    Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
    They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
    Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique. We acknowledge that individuals from marginalized communities are statistically less likely to apply to a position that they don’t meet all of the qualifications for. We encourage these individuals to apply. Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.
    We will comply with local guidelines regarding infectious diseases and vaccine requirements. Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.

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