Dynamics CE Consultant

Dynamics CE Consultant

Key responsibilities:

• • Analyze business processes and translate customer needs into Dynamics 365 Customer Engagement solutions.
  • Gather and document functional requirements and design solutions aligned with business objectives.
  • Configure and customize Dynamics 365 CE modules and functionalities.
  • Participate in CRM implementation and migration projects, from requirements analysis through testing and go-live.
  • Work directly with clients, conduct workshops and advise on available Dynamics 365 capabilities.
  • Cooperate with developers and technical teams on customizations, integrations and extensions.
  • Support testing, user acceptance and deployment activities.
  • Provide functional support and help resolve issues related to Dynamics 365 CE.
  • Prepare functional documentation, user guides and training materials.
  • Contribute to pre-sales activities, solution proposals and demonstrations when required.

What we’re looking for:

• • Hands-on experience with Microsoft Dynamics 365 Customer Engagement / Dynamics CRM.
  • Good understanding of CRM processes, particularly in areas such as sales, customer service, marketing or customer data management.
  • Experience with Dynamics 365 CE implementations, configurations or migrations.
  • Strong business analysis skills and the ability to translate business requirements into functional solutions.
  • Experience working directly with clients and conducting requirements workshops.
  • Good understanding of Dataverse, Power Platform and Dynamics 365 integrations.
  • Familiarity with customizations, workflows, business rules and system configuration.
  • Experience cooperating with developers and technical architects.
  • Strong analytical, communication and problem-solving skills.
  • Good command of English, both written and spoken.