E-Commerce Assistant

Job Description Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together! Profile Requirements: 2+ years' experience supporting an Amazon or e-commerce business in an operations, marketplace, or inventory management role. Hands-on experience using Amazon Seller Central, including FBA shipment creation and inventory management. Experience using Shopify is an advantage. Strong understanding of international supply chain operations, inventory planning, purchasing, freight forwarding, customs, and 3PL fulfilment. Experience maintaining and optimising Amazon product listings, including catalogue management and content updates. Highly organised with excellent attention to detail and the ability to manage multiple products, suppliers, and shipments simultaneously. Advanced Microsoft Excel or Google Sheets skills with experience maintaining operational reports and inventory tracking. Excellent written and verbal English communication skills, particularly when liaising with international suppliers and logistics partners. Experience using AI productivity tools such as ChatGPT, Claude, or similar platforms to improve business workflows and operational efficiency. Experience with inventory forecasting platforms (e.g. SoStocked) and project management tools is highly regarded. Core responsibilities: Maintain and update the Shopify website, ensuring all product listings, descriptions, pricing, images, and inventory are accurate and current. Create and publish new product listings, collections, promotions, and seasonal campaigns while maintaining consistent brand presentation. Coordinate closely with suppliers to monitor production, inventory availability, dispatch schedules, and delivery timelines. Track customer orders from purchase through to delivery, proactively identifying and resolving shipment delays or issues. Monitor inventory levels and communicate stock shortages or replenishment requirements to internal stakeholders and suppliers. Perform routine website quality assurance, checking for broken links, pricing discrepancies, out-of-stock products, and other content issues. Assist with customer enquiries relating to orders, shipping, products, and returns, escalating issues where appropriate. Generate regular reports on sales, inventory, order status, and operational performance while identifying opportunities to improve efficiency Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together! This is a remote position.