PI Case Support Specialist

JOB DUCK IS HIRING A PI CASE MANAGEMENT ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years in a row!

Role Overview

We are looking for a proactive and detail-oriented PI Case Support Specialist to help drive a seamless and supportive experience for clients navigating personal injury cases. In this role, you will play a vital part in maintaining communication, organizing case information, and ensuring that every client interaction is handled with professionalism and care. You will support attorneys by managing daily case activities and keeping workflows on track, allowing the legal team to focus on delivering strong outcomes. This position is ideal for someone who thrives in a structured environment, values accountability, and takes pride in providing dependable and empathetic support. Your work will have a meaningful impact by helping clients feel informed, supported, and confident throughout their legal journey.

Schedule: 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your responsibilities will include:

• Help maintain a positive, organized, and client-centered experience
• Ensure timely follow-ups, task completion, and case progression
• Prepare and send monthly client communication campaigns
• Support outreach efforts by posting content on social media platforms
• Conduct client intake processes and accurately gather information
• Answer incoming calls and provide professional assistance to clients
• Manage calendars, emails, and client communications efficiently
• Maintain accurate and organized case records within internal systems
• Assist attorneys with case-related administrative and coordination tasks
• Communicate with clients to provide updates and ongoing support throughout personal injury cases

What we’re looking for:

• Experience in personal injury, legal support, or case coordination preferred
• Strong English proficiency
• Professional communication skills
• Client-focused mindset
• Strong attention to detail
• Problem-solving ability
• Excellent organizational skills
• Time management and prioritization
• Accountability and dependability
• Process adherence and task execution
• Sense of urgency and responsiveness
• Adaptability in fast-paced environments
• Team collaboration skills
• Case management coordination
• Software competencies: Time Matters, Nextiva (VOIP), Outlook, Kofax Power PDF

What's In It For You?

• Monthly compensation ranging from 1,220 USD to 1,320 USD.
• Paid time off
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training.
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. We have multiple positions available, but we kindly ask that you apply for one at a time for your specific country.