E-Commerce Inventory Recovery and Unfulfillable Specialist (Amazon)

Amazon Inventory Recovery & Unfulfillable Specialist Location: Remote LATAM Schedule: 9AM - 5PM PST (Pacific Standard Time) Salary: $9 - $13/HR We are seeking a detail-oriented Amazon Inventory Recovery & Unfulfillable Specialist to join our Global Services team. In this role, you will own the end-to-end process of identifying, investigating, and recovering value from inventory exceptions across our Amazon accounts. Your primary focus will be on unfulfillable inventory management, with additional ownership across lost & damaged claims, inbound reconciliation, stranded inventory resolution, and reimbursement recovery. This is a high-impact, data-driven position for someone who thrives in the details of Amazon Seller Central or Vendor Central, can move quickly to act on exception reports, and takes pride in recovering revenue that would otherwise be left on the table. Key Responsibilities Unfulfillable Inventory Management (Primary Focus) Monitor and manage unfulfillable inventory reports in Amazon Seller Central on a daily basis Classify unfulfillable units by disposition type (customer damaged, defective, distributor damaged, carrier damaged, expired) Coordinate removal orders or disposal requests in line with account strategy and client SOPs Identify units eligible for regrade or return to sellable condition and coordinate repackaging workflows Maintain accurate records of unfulfillable unit counts, trends, and resolution actions Build and maintain dashboards or trackers to report unfulfillable inventory KPIs to account managers and clients Lost & Damaged Inventory Identify lost and damaged inventory at Amazon fulfillment centers using Seller Central reports and the FBA inventory reconciliation tool File and track claims with Amazon for units confirmed lost or damaged by FBA Follow up on open claims through resolution and ensure reimbursements or replacements are received Maintain a claims log with status, amounts, and outcomes Inbound Inventory Reconciliation Reconcile shipped quantities against Amazon-received quantities for all inbound shipments Identify and document short-receives, over-receives, and missing units Submit research requests and claims for inbound discrepancies within Amazon's required timeframes Coordinate with 3PL, prep centers, or direct suppliers to resolve carrier-side discrepancies Unfulfillable Stranded Inventory Monitor stranded inventory reports and identify root causes (listing suppressed, listing deleted, pricing errors, compliance holds) Resolve listing-side issues in coordination with catalog or content teams to restore stranded units to active status Escalate unresolvable strandeds to Amazon Seller Support or account management for removal or disposal decisions Track stranded inventory aging and flag units approaching long-term storage fee thresholds Inventory Reimbursements Audit reimbursement reports to identify unclaimed reimbursements for lost, damaged, or destroyed units Cross-reference reimbursement data against removal orders, lost claims, and shipment records to find gaps File manual reimbursement cases through Seller Central or via third-party audit tools as applicable Track reimbursement recovery amounts on a per-ASIN and per-account basis and report monthly. 2+ years of hands-on experience managing Amazon FBA inventory operations (Seller Central or Vendor Central) Demonstrated experience with unfulfillable inventory workflows, removal orders, and disposition management Proficiency with Amazon's FBA inventory reports, reconciliation tools, and Seller Support case management Strong Excel or Google Sheets skills — ability to build and maintain reconciliation trackers and exception logs High attention to detail and ability to manage multiple cases and SKUs simultaneously Comfortable working independently with minimal supervision in a remote environment Strong written communication skills in English — able to write clear Seller Support cases and internal status updates Preferred Experience using third-party reimbursement or audit tools (e.g., GETIDA, Helium 10, Seller Investigators) Familiarity with Amazon's reimbursement policies and claim windows for FBA lost, damaged, and inbound shipment claims Experience working with multiple seller accounts or in an agency/managed services environment Background in eCommerce operations, supply chain, or logistics Experience building SOPs or process documentation for inventory exception workflows Remote Work: Work from anywhere—our team is global, and we value work-life balance. Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement . This ensures a respectful and professional experience for everyone involved.