E-commerce & Marketplace Operations Assistant

Company Description

Valet Seller is a U.S.-based fulfillment and Seller of Record platform specializing in cross-border commerce for premium fashion, jewelry, beauty, and lifestyle brands. We manage end-to-end U.S. marketplace and e-commerce operations, including listings, fulfillment, returns, and compliance, across channels such as Nordstrom, Macy’s, Bloomingdale’s, Farfetch, Amazon, Walmart, Target Plus, eBay, Wayfair, and Ulta Beauty.

Role Description

The E-commerce & Marketplace Operations Assistant is a full-time, remote role based in Vietnam (Da Nang preferred), reporting to the Operations Manager.

Product listings & merchandising

• Create, maintain, and update product listings across Nordstrom, Macy’s, Bloomingdale’s, Farfetch, Amazon, Walmart, Target Plus, eBay, Wayfair, Ulta Beauty, and other sales channels.
• Review product titles, descriptions, attributes, prices, images, and inventory for accuracy; prepare upload templates and spreadsheets.
• Monitor listing approvals, errors, assortment changes, and product launches; coordinate corrections and follow-ups.

Marketplace & e-commerce operations

• Assist with order monitoring, returns, fulfillment inquiries, inventory availability, and routine marketplace operations.
• Coordinate with internal teams (warehouse, listings, account management, technical operations) to resolve issues.
• Support merchant onboarding, channel launches, status tracking, accurate records, and regular operational reports.

AI, process improvement & administrative support

• Use Claude, ChatGPT, and other approved AI tools for content support, research, data organization, and everyday operational tasks.
• Help document processes, identify workflow improvements, and explore automation opportunities.
• Maintain internal spreadsheets and documentation, follow up on outstanding items, support the Operations Manager, and assist with cross-functional projects.

Responsibilities may evolve as the company expands, including additional projects and reasonable duties assigned by management.

Working Terms – please read before applying

• This is an independent contractor engagement with a U.S. company, not an employment contract under Vietnamese labor law. It does not include social, health, or unemployment insurance, paid annual leave, Vietnamese public holidays, or other employee benefits.
• Compensation is an hourly rate in USD, negotiable based on skills and experience, paid on actual hours worked. Hours are recorded with a time-tracking tool and a timesheet is submitted every two weeks.
• Schedule: 8 hours/day, 40 hours/week, Monday–Friday. Required online availability is 7:00 AM–12:00 PM U.S. Eastern Time (ET); the remaining 3 hours each day are flexible.
• This is a U.S.-based team and urgent requests can come outside scheduled hours. You should be reachable (Slack/phone) and able to log on when something is genuinely urgent. Time spent on urgent work is tracked and paid. Candidates who prefer to be fully offline after working hours will not be a good fit.

Qualifications

• Good written and spoken English; proficiency with Microsoft Excel and Google Sheets.
• Honesty, integrity, confidentiality, reliability, and strong ownership of assigned work.
• Excellent attention to detail, organization, time management, and problem-solving skills.
• Self-discipline and proactive communication when working remotely with minimal supervision.
• Ability to learn new systems, accept feedback, adjust priorities, and meet deadlines.
• Reliable availability during the required ET overlap and willingness to log on for urgent issues outside scheduled hours when needed.
• Experience in e-commerce, marketplace operations, merchandising, or administrative support is a plus.
• Familiarity with Shopify, Mirakl, Amazon Seller Central, or similar marketplace platforms is a plus.
• Practical experience using Claude, ChatGPT, or similar AI tools for productivity is a plus.
• Prior e-commerce experience is preferred but not required; training will be provided.

To apply, please send your CV to support@valetseller.com.