E-commerce Operations Coordinator — Shopify & Site Merchandising

About the Company

We are a next-generation beauty brand redefining the makeup category through innovation, high-performance formulations, and inclusivity. Our products combine science, artistry, and thoughtful product development to deliver effective beauty solutions for a diverse range of customers.

We are committed to creating an exceptional customer experience through innovative products, compelling digital experiences, and a seamless online shopping journey.

Position Overview

We are seeking a highly organized, detail-oriented E-commerce Operations Coordinator to support the day-to-day execution of our digital commerce operations.

This role focuses on maintaining accurate product information, executing site merchandising updates, supporting product launches, and ensuring that website changes are implemented and thoroughly tested before going live.

Working primarily within Shopify Plus, you will coordinate product uploads, merchandising configurations, promotional updates, and launch-related workflows while collaborating with cross-functional teams to ensure every detail is correct and every deadline is met.

The ideal candidate combines hands-on e-commerce platform experience with exceptional attention to detail, strong organizational skills, and a proactive approach to quality assurance. You take pride in flawless execution, can manage multiple tasks without losing accuracy, and understand how even small errors in product content, pricing, or site configuration can affect the customer experience.

This is an excellent opportunity for an e-commerce professional who enjoys hands-on execution, digital merchandising, and helping a growing consumer brand deliver a polished online shopping experience.

Key Responsibilities

1. Shopify Operations & Site Merchandising

Execute day-to-day website updates and merchandising activities within Shopify Plus.

Upload, create, and maintain product listings, ensuring all product information is accurate, complete, and properly formatted.

Manage product variants, pricing, imagery, descriptions, tags, metafields, collections, and related product attributes.

Support updates to site navigation, merchandising placements, product organization, and promotional content.

Verify that all changes are implemented correctly and display as intended across the website.

Maintain consistency across product pages and ensure all updates align with established brand and merchandising standards.

2. Product Launch & Promotion Execution

Coordinate the operational setup of new product launches, product updates, promotions, and other site changes.

Follow launch checklists and timelines to ensure all required content, assets, configurations, and approvals are in place before launch.

Execute product setup and merchandising changes according to established launch plans and instructions.

Validate pricing, product availability, variants, links, imagery, promotional mechanics, and other critical details before go-live.

Track outstanding requirements, follow up with stakeholders, and flag potential risks that could affect launch readiness.

Support launch-day checks and promptly escalate discrepancies or issues requiring additional attention.

3. Quality Assurance & Website Accuracy

Conduct thorough quality assurance checks across product detail pages, collections, promotional setups, and other website updates.

Identify and document errors involving product information, formatting, functionality, pricing, links, imagery, and the overall shopping experience.

Verify that updates and fixes have been completed accurately before considering tasks finalized.

Test website changes across relevant devices and customer journeys to help ensure a seamless shopping experience.

Maintain high standards of accuracy and consistency across all digital commerce deliverables.

Proactively identify recurring errors and recommend improvements to checklists, workflows, and QA procedures.

4. Retailer.com Content Support

Prepare, organize, and validate product information and digital assets for retailer.com submissions.

Ensure product content, imagery, descriptions, and required data meet retailer specifications and submission guidelines.

Support product content uploads and updates across retailer platforms, following established processes.

Track submission requirements, deadlines, approvals, and outstanding items.

Help identify and resolve content discrepancies to ensure consistency between the brand's direct-to-consumer website and retail partner platforms.

5. Workflow Coordination & Documentation

Maintain organized trackers, launch calendars, checklists, and status updates for recurring e-commerce activities.

Coordinate with e-commerce, creative, marketing, digital product, and other stakeholders to gather required assets, information, and approvals.

Follow established workflows while identifying opportunities to improve efficiency and reduce manual errors.

Document procedures, QA requirements, and recurring tasks to support consistency and operational continuity.

Manage multiple priorities and deadlines while maintaining clear communication and reliable follow-through.

6. Systems, Automation & Process Improvement

Work confidently across Shopify Plus and other digital tools used to support e-commerce operations.

Support recurring workflows and automation processes where applicable, verifying outputs and flagging discrepancies.

Investigate basic system or content issues, document findings, and coordinate with relevant teams to resolve them.

Use Google Sheets, Microsoft Excel, and other productivity tools to organize product information, track deliverables, and validate data.

Learn new platforms and tools quickly, adapting to evolving workflows and business needs.

Skills

Requirements

1–3 years of experience in e-commerce operations, site merchandising, web production, digital operations, or a related role.

Hands-on experience with Shopify or Shopify Plus; Shopify Plus experience is strongly preferred.

Experience uploading and maintaining product listings, updating website content, and managing digital merchandising tasks.

Experience supporting product launches, promotions, website updates, or other deadline-driven e-commerce initiatives.

Exceptional attention to detail and a strong commitment to accuracy across product information, pricing, imagery, and site configuration.

Strong quality assurance skills, with the ability to identify discrepancies and verify that changes are implemented correctly.

Excellent organizational and time-management skills, with the ability to manage multiple tasks and deadlines simultaneously.

Strong troubleshooting and problem-solving abilities, including knowing when to investigate an issue independently and when to escalate it.

Strong written and verbal communication skills and the ability to coordinate effectively with cross-functional teams.

Proficiency in Google Sheets or Microsoft Excel and comfort working with structured product data.

A proactive, reliable, and adaptable working style, with the ability to learn new systems and follow established processes consistently.

Professional English proficiency and availability to work full-time during Pacific Time business hours

Google Sheets or Microsoft Excel — Product data management, launch trackers, QA checklists, and deadline tracking.

Website QA and testing tools — Ability to test product pages, links, pricing, promotional setups, and site updates before launch. Specific tool not confirmed.

Digital asset and content management tools — Ability to organize and validate product imagery, descriptions, and other launch assets. Specific platform not confirmed.