E-commerce Operations & Finance Coordinator

E-commerce Operations & Finance Coordinator

We would look for someone who can take ownership of the financial and operational administration of the marketplace, ensuring transactions are reconciled correctly and each brand receives the right payout.

The person would work alongside your existing agency partner, brands, payment processors and accountant, focusing on:

Sales and payment reconciliation: Matching Shopify orders, payments, refunds and payment processor deposits, and investigating discrepancies.

Brand payouts: Calculating what each brand is owed, applying the 10% commission, shipping costs and any refunds or adjustments, and preparing payout statements.

Financial administration: Managing refunds, chargebacks and adjustments, maintaining accurate records and supporting monthly bookkeeping and reconciliation with your accountant.

Order monitoring: Tracking unfulfilled orders, missing tracking and cancellations that could affect brand payouts.

Brand communication: Sharing payout statements and handling questions related to payments and discrepancies.

Ideally, we'd look for someone with previous experience in e-commerce operations, Shopify or other marketplace platforms, bank and payment reconciliation, bookkeeping and advanced Excel/Google Sheets.

Skills

Previous experience in e-commerce operations, Shopify or other marketplace platforms, bank and payment reconciliation, and bookkeeping.