E-commerce Operations & Inventory Coordinator

E-commerce Operations & Inventory Coordinator

Coordinator

OVERVIEW

We are recruiting on behalf of our client for an E-commerce Operations & Inventory Coordinator. Our client is a US-based multichannel e-commerce business specializing in discounted luxury designer merchandise, sold through Shopify, Amazon, eBay, a physical retail store, and wholesale channels. A related brand within the business manufactures its own products in partnership with overseas factories. This role is responsible for owning the full product record lifecycle — from purchase order creation through to live listing — and ensuring that stock levels remain accurate
across every channel at all times. The position reports directly to the CEO and requires someone who is methodical, precise, and comfortable working within US Eastern Standard Time (EST) business hours.

KEY RESPONSIBILITIES
Create a purchase order in the inventory management system for every vendor, pre-order, and factory order, based on details provided by the CEO, ensuring no stock is purchased without a corresponding record
Own SKU creation end to end — assign SKUs according to the agreed naming format, check for duplicates, and maintain the integrity of the product master
Reconcile incoming warehouse stock against open POs, log any discrepancies, and ensure differences are flagged and resolved before stock is made available for sale
Enter received inventory into the system and maintain accurate, real-time stock levels across all selling channels to prevent overselling
Track every item through the received-to-live pipeline — coordinating with the warehouse lead, photo editor, and pricing — and actively work to clear listing backlogs
Build and maintain product listings on Shopify, Amazon, eBay, and Square, linking each listing to the correct inventory SKU to keep stock synchronized across channels
Prepare weekly operational reports covering open POs, receiving discrepancies, and items not yet live, and participate in the weekly ops review meeting

REQUIREMENTS
Matric (Grade 12) as a minimum; a National Diploma or relevant NQF Level 6 qualification in business, supply chain, or a related field is advantageous
Minimum 2 years of hands-on experience in e-commerce operations, inventory management, or multichannel marketplace listing
Demonstrated experience creating and managing listings on at least two of the following platforms: Shopify, Amazon Seller Central, or eBay
Proficiency in Google Sheets and/or Microsoft Excel, with the ability to work confidently with structured data, formulas, and reconciliation tasks
Strong written English communication skills, with the ability to follow up clearly and professionally with internal team members and external parties
Highly organized and process-driven, with a track record of following operational procedures consistently and accurately

PREFERRED EXPERIENCE
Prior experience with a dedicated inventory management system such as Finale Inventory, Cin7, Linnworks, SkuVault, or Sellbrite
Exposure to multichannel retail environments that include both online marketplaces and a physical retail or wholesale component
Experience coordinating with warehousing, fulfillment, or logistics teams as part of a broader operations function
Familiarity with Square POS or similar point-of-sale platforms

KEY COMPETENCIES
Strong communication skills
High attention to detail
Strong organizational skills
Ability to work independently
Professionalism and reliability