E-commerce Operations Manager (Remote) | Philippines

Employment Type: Full-Time Contractor Workplace: Remote Compensation: USD $1,800 - $2,200/month Schedule: Monday to Friday 8:00 am - 5:00 pm EST At HireHawk , we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. We're seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end. This is a high-ownership, operator role, ideal for someone who has worked closely with founders or leadership teams and can independently manage and scale store operations. You will be responsible for the full order-to-delivery pipeline, customer operations, and team coordination. Responsibilities: Manage daily Shopify store operations end-to-end Oversee the full order lifecycle: order intake → production → fulfillment → delivery Coordinate with suppliers, production teams, and fulfillment partners Manage customer operations, including issue resolution and communication Lead and manage a small remote/offshore team Implement and optimize operational processes and workflows Ensure order accuracy, delivery timelines, and customer satisfaction Support project management initiatives across operations and fulfillment Collaborate with leadership to scale operations and improve efficiency Hands-on Shopify operations experience (a must) Experience in B2B e-commerce environments (bulk/custom orders) Proven ability to manage fulfillment coordination and logistics Experience managing customer operations and post-purchase workflows Strong organizational and project management skills Experience working in a $3M+ revenue e-commerce brand Ability to operate as a generalist across operations Experience managing remote or offshore teams Strong problem-solving and process improvement mindset Print-on-demand or custom product experience Familiarity with tools such as: Klaviyo, Close CRM or similar e-commerce/CRM platforms Experience scaling operations in growing brands Ideal Candidate: Operator mindset (execution-focused, not just strategy) High ownership and accountability Detail-oriented and process-driven Strong problem-solving and process improvement skills Excellent communication skills Resourceful and solutions-oriented Comfortable managing multiple moving parts in a fast-paced environment Access to a $200k+ perk marketplace with instant discounts on 150+ services Access up to 50% of approved earnings before payday (no credit checks or fees)