eBay Specialist

Location: Remote
Job Type: Full-Time
Company: Lux Decor Collection

About the Role

Lux Decor Collection is looking for an experienced eBay Specialist to manage and grow our eBay business in the US market. The ideal candidate will have strong hands-on experience with eBay account management, product listings, SEO, PPC/Promoted Listings, inventory, sales optimization, and account health.

The candidate should be highly analytical, commercially focused, and capable of taking ownership of the eBay marketplace from listing creation to sales growth and account performance.

Key Responsibilities

1. eBay Account Management
   • Manage the eBay seller account and day-to-day marketplace operations.
   • Monitor account health, seller performance, customer feedback, and policy compliance.
   • Identify and resolve account issues, restrictions, defects, and performance concerns.
2. Product Listings & Optimization
   • Create, update, and optimize eBay product listings.
   • Conduct keyword research and optimize titles, descriptions, item specifics, categories, and attributes.
   • Ensure listings are accurate, competitive, and optimized for search visibility and conversions.
3. eBay SEO
   • Develop and implement eBay SEO strategies to improve organic ranking and product visibility.
   • Analyze search performance and continuously optimize underperforming listings.
   • Research competitors, pricing, keywords, and market trends.
4. PPC & Promoted Listings
   • Manage and optimize eBay Promoted Listings and advertising campaigns.
   • Monitor ACOS, ROAS, CTR, CVR, CPC, ad spend, and revenue.
   • Identify high-performing products and scale advertising while controlling unnecessary spend.
5. Sales & Revenue Growth
   • Develop strategies to increase sales, conversion rate, average order value, and overall revenue.
   • Analyze sales performance and identify opportunities for growth.
   • Implement promotions, offers, pricing strategies, and seasonal campaigns.
6. Inventory Management
   • Monitor inventory levels and product availability.
   • Coordinate with internal teams to prevent stockouts and overselling.
   • Identify slow-moving and low-performing inventory and recommend appropriate actions.
7. Competitor & Market Research
   • Monitor competitor listings, pricing, promotions, keywords, and product positioning.
   • Identify new product opportunities and changing market trends.
   • Recommend strategies to maintain competitiveness in the eBay marketplace.
8. Performance Analytics & Reporting
   • Track key marketplace metrics including sales, revenue, profit, CTR, CVR, ACOS, ROAS, CPC, traffic, and conversion performance.
   • Prepare regular performance reports and actionable insights.
   • Use data to identify problems and make informed business decisions.
9. Customer Experience
   • Monitor customer questions, messages, returns, refunds, and disputes.
   • Work to maintain excellent seller feedback and customer satisfaction.
   • Identify recurring customer issues and recommend improvements.
10. Continuous Optimization

• Regularly audit the eBay account and identify areas for improvement.
• Test different titles, images, pricing, promotions, and advertising strategies.
• Stay updated with eBay policies, marketplace changes, SEO practices, and advertising opportunities.

Requirements

• 4+ years of hands-on eBay experience preferred.
• Strong experience managing US eBay marketplace/accounts.
• Proven experience with eBay listings, SEO, product optimization, and marketplace operations.
• Strong knowledge of eBay Promoted Listings/PPC.
• Understanding of ACOS, ROAS, CTR, CVR, CPC, conversion rate, and ad spend.
• Experience with inventory management and sales forecasting.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work independently and take ownership of marketplace performance.
• Experience with eBay analytics/reporting tools is a plus.
• Experience in apparel, home, kitchen, textiles, or lifestyle products is preferred.

Key Performance Indicators (KPIs)

• eBay Revenue Growth
• Gross Merchandise Value (GMV)
• Conversion Rate (CVR)
• Click-Through Rate (CTR)
• ACOS / ROAS
• Organic Traffic & Listing Visibility
• Promoted Listings Performance
• Listing Optimization Rate
• Seller Account Health
• Customer Feedback & Defect Rate
• Inventory Availability
• Return/Dispute Rate
• Profitability & Ad Spend Efficiency

Ideal Candidate

We are looking for someone who doesn't simply maintain an eBay account but actively grows it.

The ideal candidate should be able to look at an eBay dashboard, identify what is working and what is not, and translate the data into specific actions that improve traffic, conversions, sales, and profitability.