eCom Operations Manager

eCom Operations Manager Bring structure to a fast-growing DTC brand — build smarter systems, improve operations, and turn complexity into scalable execution with real ownership. We usually respond within 2 hours We’re looking for an Operations Manager who can bring structure to a fast-moving eCom business . They are fast-growing DTC health & wellness company with a 45-person global team, strong performance marketing budgets, and an ambitious growth trajectory. They’re building a high-performance, low-ego team of operators who want real ownership, move fast, and make a visible impact as the company scales. The Role You’ll take ownership of day-to-day operations, strengthen and rebuild SOPs, coordinate across teams, and make sure the systems behind the company can keep up with its growth. This is not a role for someone who simply maintains existing processes. We’re looking for an operator and problem-solver who sees what’s missing, builds the solution, and drives it through execution. What You’ll Own Own and improve the company's day-to-day business operations Build, document, and continuously improve SOPs, workflows, and internal systems Coordinate supply chain, logistics, and other core eCommerce operations Identify operational bottlenecks and implement practical solutions Bring greater organization, accountability, and structure across the business Coordinate across teams to keep priorities and projects moving Support recruiting and interviewing as the team continues to grow Ensure processes evolve as the company scales rather than becoming bottlenecks What We’re Looking For 3+ years of relevant experience managing operations for a DTC/eCommerce brand Strong experience creating and implementing SOPs and operational systems Highly organized with the ability to manage multiple moving pieces Comfortable operating in a fast-paced, high-growth environment Proactive problem-solver who can work with limited hand-holding Strong ownership mentality — you don't just identify problems; you solve them Remote status Fully Remote