eCommerce Assistant Business Manager

eCommerce Assistant Business Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the eCommerce Assistant Business Manager will play a critical role in driving growth and day-to-day performance across key e-commerce partner accounts.

ROLE OVERVIEW

The eCommerce Assistant Business Manager is a partner-facing role that supports the Business Management team in driving growth and daily performance across a portfolio of key e-commerce partners. This person serves as a trusted point of contact for partners, translating data into clear insights and actionable recommendations while ensuring seamless communication between partners and internal teams. The eCommerce Assistant Business Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner with Business Managers to manage day-to-day partner needs, fulfilling requests and resolving issues in a timely, professional manner that reflects Fanatics' standards of excellence.
• Maintain organized, accessible account documentation — including partner agreements, plans, and meeting notes — to ensure the Business Management team operates with shared context and continuity.
• Coordinate cross-functionally to support hot market activations, ensuring internal teams and partners are aligned and prepared to execute at key sales moments.

Fan & Customer Impact (Obsessed with Fans)

• Attend and actively contribute to weekly and monthly partner meetings, serving as a reliable point of contact and ensuring a smooth, timely flow of information between partners and internal teams.
• Develop and deliver weekly and monthly performance presentations and business reviews for direct partner meetings, translating data into clear insights and recommended actions.
• Maintain accurate, up-to-date records of partner communications, requests, and feedback, and follow through to ensure all commitments are met.
• Research and report on competitive intelligence and customer needs profiles to inform partner strategy and strengthen the partner relationship.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Analyze data to identify patterns, insights, and opportunities to improve partner performance and account operations.
• Collaborate with business leaders to identify growth opportunities and develop data-driven recommendations to share with partners.
• Support new business development, partner integration, and planning by preparing data summaries and partner-ready updates in collaboration with the Business Management team.
• Leverage working knowledge of AI tools and internet technologies to surface insights faster and improve the quality of partner-facing outputs.

Ownership & Execution (Determined & Relentless Mindset)

• Gather, input, and maintain account data accurately across internal systems to ensure partner reporting is reliable and actionable.
• Produce standard and ad-hoc reports on partner performance, trends, and key metrics — including sales, SLAs, and inventory — with a high degree of accuracy and timeliness.
• Demonstrate exceptional organizational skills and the ability to manage competing priorities, perform under pressure, and consistently meet deadlines across a multi-partner portfolio.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 2+ years of experience in client services, account management, partner management, or interactive marketing, with demonstrated ability to manage relationships across multiple partners simultaneously.
• Experience in e-commerce and a working knowledge of digital content strategies and how to maximize revenue within an online retail environment.
• Strong written, verbal, and presentation skills, with the confidence and professionalism to represent Fanatics directly in front of partners.
• Proficiency in Microsoft Excel and the ability to gather, manipulate, and present data clearly; working knowledge of AI tools and graphic design applications is a plus.
• Proven track record of meeting revenue goals and driving measurable performance improvements within a partner or account management context.
• Strategic, creative, and analytical thinking ability, combined with keen attention to detail and a service-oriented mindset focused on partner success.
• Excellent organizational and prioritization skills, with the ability to manage multiple workstreams and deadlines in a fast-paced environment.

Education:

Bachelor's degree in business, marketing, or a related field required.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Jacksonville, FL, subject to the Company's current hybrid work policy. This role currently requires in-office presence Tuesday, Wednesday, Thursday.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.