Ecommerce Intern (100%)

Kanebo Cosmetics (Europe) Ltd., based in Zurich, is the European headquarters of Kanebo, a renowned international cosmetics company within the Kao Group (www.kao.com). As part of Kao's Health and Beauty Care business, we work closely with our headquarters in Tokyo to develop and grow the prestigious SENSAI brand across the EMEA region.

Guided by Kao's philosophy, “Kirei - Making Life Beautiful,” SENSAI has established itself as a leading skincare and makeup brand in Europe. With more than 40 years of expertise, we are dedicated to delivering a unique beauty experience inspired by Japanese culture, leaving skin feeling as smooth as silk.

This is a full-time internship with a duration of 8 months.

We're ideally looking for someone who is available to start in January 2027.

Division

Ecommerce Group

Reports to

Ecommerce Manager

About the job

The Ecommerce Intern will support the day-to-day management and optimisation of the direct-to-consumer ecommerce business of SENSAI. This role provides hands-on experience across website content management, digital marketing, analytics, customer experience, testing, and continuous improvement initiatives. The intern will work closely with internal teams and external partners to enhance website performance, support commercial objectives, and improve the online customer journey.

Key Responsibilities

Website Content Development

• Create, update, and maintain website pages and content using Adobe Experience Manager (AEM).
• Proofread and review English website content to ensure accuracy, consistency, and brand compliance
• Monitor customer product reviews across the ecommerce platform
• Respond to customer reviews in accordance with brand guidelines and customer service standards

Analytics & Competitor Analysis

• Support the development and maintenance of ecommerce performance dashboards
• Collect, analyse, and interpret website and campaign performance data
• Prepare regular reports and provide insights to support business decisions and optimisation opportunities
• Conduct competitor analysis and benchmarking to identify market trends, best practices, and opportunities
• Monitor competitor websites, campaigns, promotions, and customer experiences
• Compile findings and recommendations for the ecommerce team

Website Testing & Quality Assurance

• Identify, document, and support the resolution of website defects and issues
• Execute test scenarios and validate defect fixes prior to release
• Support User Acceptance Testing (UAT) activities for website enhancements and new functionality

Enhancement & Project Coordination

• Support the coordination of the ecommerce enhancement roadmap
• Assist with gathering, documenting, and refining business requirements for website improvements
• Collaborate with stakeholders during development, testing, and deployment phases

Requirements

• Degree in Marketing, Business, Digital Marketing, Ecommerce, or a related field
• Passion for ecommerce, digital trends, and emerging technologies
• Interest in skincare, beauty, and Japanese culture is an advantage
• Analytical mindset with an interest in digital performance and data-driven decision making
• Basic understanding of software testing, quality assurance, or User Acceptance Testing (UAT) processes
• Familiarity with Google Analytics, Adobe Experience Manager (AEM), or other content management systems is advantageous
• Excellent written and verbal communication skills with a high level of attention to detail
• Well-organised with the ability to manage multiple tasks and priorities in a fast-paced environment
• Collaborative team player able to build effective working relationships across cross-functional teams
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Teams

Benefits

• Gain hands-on experience and be exposed to the end-to-end management of an ecommerce business
• Develop skills in digital analytics, content management and digital transformation
• Learn how cross-functional teams collaborate to deliver website enhancements and digital marketing initiatives
• Build practical experience with industry-leading ecommerce and digital marketing platforms
• Exposure to an international environment
• Remote working
• Employee product allocation, providing opportunities to experience and engage with our products firsthand

We offer an international environment with a friendly and collaborative atmosphere, where people come first and open, interactive communication is highly valued. To support a healthy work-life balance, we provide a hybrid working model that allows you to work both from home and from the office, as well as flexible working hours.

Interested? We look forward to receiving your complete application via LinkedIn. We will be happy to contact you if your profile matches the requirements of the advertised position.

Please note that we only accept direct applications for this role. Applications submitted through recruitment agencies, as well as incomplete application documents, will not be considered.