eCommerce National Account Manager

About Petbuddy Group

Petbuddy Group (PBG) is a pet food company with teams in the UK and Sweden. Our brands, including Thrive, are sold through grocery, pet specialist and online retailers in the UK, the rest of Europe, the Middle East and Asia. We are growing in the UK and are now building out our UK sales team.

The role

You will run our UK and EU online accounts: Amazon, Zooplus, Ocado and a set of pureplay retailers. Each account is yours end to end, from the annual negotiation and joint business plan to promotions, retail media and stock availability. You report to the Global Sales Director and work day to day with our eCommerce, marketing, supply planning and finance colleagues.

What you will do

• Own the P&L for each account and deliver net sales and margin against budget.
• Run annual negotiations, trading terms and cost price changes, and agree joint business plans.
• Manage Amazon Vendor Central: range, pricing, deals, profitability, and readiness for events such as Prime Day and Black Friday.
• Plan promotions and retail media spend (Amazon Ads, Ocado Retail Media) and measure the return on each.
• Grow distribution with Zooplus and Ocado, and bring on new pureplay partners.
• Forecast monthly and work with supply planning on availability and PO fill rates, and resolve chargebacks and deductions.
• Report account performance weekly and monthly using Vendor Central, retailer portal and market data.

What you will bring

Essential:

• 3+ years managing accounts at major eCommerce retailers or marketplaces such as Amazon, Ocado or Zooplus.
• Hands-on Amazon Vendor Central experience.
• A record of annual negotiations, JBPs and owning an account P&L.
• Experience managing promotions, trade investment and retail media budgets.
• Strong Excel skills and comfort turning data into decisions.

Nice to have:

• FMCG or pet experience.
• Experience with Amazon Ads or Ocado Retail Media.
• Experience in a smaller, growing brand or with EU marketplaces.

How we measure success

• Net sales and margin vs budget by account
• Trade spend and promotional ROI
• Retail media ROAS
• Availability and PO fill rate

What we offer

• Competitive base salary and performance bonus.
• Contributory pension.
• 25 days' holiday plus bank holidays.
• Laptop and phone.
• Remote working, with monthly travel to our London office and regular customer visits.

How to apply

• Apply via LinkedIn and attach your CV by December 1st. For questions about the role, contact Oliver at oliver@petbuddygroup.com.