EDI Specialist
- Hiring from
- United States
- Work type
- Remote
- Posted
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Who We Are
The Duravent Group is a recognized global technology leader in the HVAC industry, first-to-market with innovations in venting systems. Founded in 1956, our $500 million + company is headquartered in Detroit, Michigan, and has 15 locations across Canada, Mexico, and the United States. Duravent leads with best-in-class design and manufacturing capabilities, world-class distribution networks, and customer-first service and support. We ensure quality and drive safety through scientifically proven materials and unequaled engineering.
Duravent acquired Grand Rapids-based Hart & Cooley in 2021. A leader in the HVAC industry since 1901, the Hart & Cooley acquisition brings a legacy of quality and service, robust manufacturing and distribution capabilities, and a suite of trusted brands into the Duravent family.
As a combined company, Duravent is uniquely positioned as the next generation leader in interior climate technology industry. Our team of passionate professionals needs you! Come join us and help us build for the future!
This Role
Our eCommerce team is currently seeking an EDI Specialist. This will be a Hybrid role residing within a commutable distance to our Grand Rapids, MI or Detroit, MI offices.
What You Will Do
The EDI Specialist will ensure data accuracy and alignment across eCommerce, Customer Service, Credit and A/R, IT, Sales, and Vendor Compliance. This role will safeguard revenue flow by minimizing chargebacks, preventing invoice delays, and strengthening customer relationships through consistent, compliant electronic communication. The EDI Specialist will maintain clear ownership of open issues, provide weekly status updates to stakeholders, communicate risks and blockers promptly, and drive follow-up actions through resolution.
How You Will Do It
- Manage and monitor the full lifecycle of EDI transactions including purchase orders (850), invoices (810), advance ship notices (856), remittance advice (820), Inventory (846) and acknowledgments (997).
- Identify transmission issues that could impact order processing, shipping notifications, or invoice delivery.
- Coordinate testing and implementation for new trading partners via direct EDI connection or through marketplace integration vendors such as Rithum on document types, ensuring smooth integration for Customer Service and Credit teams alike.
- Own follow-up with customers, vendors, and integration partners on outstanding EDI requirements, testing tasks, errors, and corrective actions. Secure clear commitments and target dates, document progress, and escalate delays or risks that could affect orders, shipments, invoicing, or cash application.
- Serve as the primary liaison among eCommerce, Customer Service, Credit, IT, Sales Managers, Vendor Compliance, and external partners to resolve EDI-related issues quickly and efficiently. Proactively follow up on open actions, confirm owners and target dates, escalate stalled items when needed, and communicate progress through resolution.
- Track EDI transaction success rates and analyze recurring issues that affect service levels or cash application timing. Maintain an accurate log of open issues, owners, dependencies, target dates, and next steps, and provide the team with weekly status updates. Recommend process enhancements that improve automation, reduce manual touches, and strengthen data accuracy for orders and invoices. Develop reports or dashboards that give leadership visibility into transaction health, issue status, deduction prevention, and compliance trends.
- Utilize detailed transaction logs and communication records to support audit readiness and internal controls by providing documentation of EDI validation, transmission accuracy, and compliance adherence to internal audit.
What We’re Looking For
- Bachelor's degree or 5 years of equivalent work experience required.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
- Deep understanding of EDI standards (ANSI X12, EDIFACT) and core document types (810, 850, 846, 856, 820, 997).
- Proficiency in ERP systems (Oracle and SAP).
- Strong analytical and troubleshooting abilities with exceptional attention to detail, including the ability to validate transaction data, identify discrepancies, maintain accurate issue records, and follow action items through completion.
- Excellent written and verbal communication skills, with the ability to translate technical issues into clear business impacts, provide concise and timely status updates, and tailor communication for Sales, Customer Service, Credit, IT, leadership, and external partners. Confidently follow up on commitments, clarify ownership and deadlines, and escalate blockers appropriately to keep work moving.
- Proactive, collaborative mindset focused on partnership, accuracy, and operational excellence, with the confidence to ask direct questions, confirm accountability, and persist respectfully until issues are resolved.
- Current U.S. work authorization without requiring future visa sponsorship.
What We Offer
- 401(K) with match
- Thirteen Paid Holidays
- Paid Vacation
- Paid Personal Time Off
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Long Term Disability Insurance
- Short Term Disability Insurance (variable per state)
- Life Insurance
- Flexible Spending Accounts
- Employee Assistance Plan
Work Environment
This is a mostly from-home position that would require occasional trips to collaborate with the team at our Kentwood, MI office space. (You don't have to work in a call center!)
EEOC Statement
The Duravent Group is an equal opportunity employer committed to making employment decisions solely on valid job requirements. We provide employment opportunities to all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity/expression, age, disability, or veteran status.
