Editorial Content Manager

Editorial Content Manager

Job Type: Full-Time

Location: Cape Town, South Africa

About TM Forum

TM Forum is a global association of over 850-member companies that generate US$2 trillion in revenue and serves five billion customers across 180 countries. We drive collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers around the world. Today, our focus is on supporting members as they navigate their unique digital transformation journeys, providing practical and proven assets and tools to accelerate execution and platforms to facilitate collaborative problem solving and innovation. You can learn more at www.tmforum.org.

Our vision is to drive the next wave of digital business growth – the digitization of every industry – by providing a common innovation platform to connect businesses, industries, and ecosystems. We do this in a highly practical and agile way through collaboration programs and communities which lead to rapid prototypes – ranging from digital business models to interconnectivity APIs – that have real world commercial applications. Complementing our collaboration programs, the Forum provides thought-provoking digital business research and publications, industry best practices and standards along with training programs to accelerate adoption, and events and workshops which connect top business & IT leaders to learn, network, and develop meaningful partnerships.

Insights:

This role sits within TM Forum’s Knowledge & Innovation business and is part of Insights, which produces authoritative research, analysis and editorial content to inform the strategic decisions of TM Forum’s global membership.

As Editorial Content Manager, you will help shape and deliver high-quality content across Inform and TM Forum’s wider channels. Working with members, technology experts, analysts and colleagues across the organisation, you will turn complex industry developments into clear, relevant and engaging stories for senior business and technology audiences.

Summary Description:

The Editorial Content Manager is a hands-on editorial role responsible for planning, producing, editing and publishing high-quality content for TM Forum’s Insights portfolio. The role will manage member-contributed blogs, interview technology experts to create case studies and features, and ensure every piece is accurate, accessible and consistent with TM Forum’s editorial standards.

You will manage content through the full publishing workflow, from commissioning and stakeholder coordination to editing, CMS publication and performance monitoring. You will also collaborate on the fortnightly newsletter, using engagement data to understand what resonates with our audience and continuously improve the content we produce.

The ideal candidate combines strong journalistic judgement with excellent organisation and a sound understanding of telecoms and technology. You will be confident simplifying complex technical ideas for business audiences, managing multiple contributors and deadlines, and working collaboratively in a fast-paced publishing environment.

Skills and Responsibilities

· Editorial Planning: Help manage the editorial calendar and content pipeline, balancing priorities, contributors and deadlines.

· Member Content: Commission, manage and edit member-contributed blogs, providing clear guidance and constructive editorial feedback.

· Interviews and Writing: Interview technology and industry experts to produce compelling case studies, feature articles and other editorial content.

· Editing and Quality: Edit and proofread content before publication to ensure accuracy, clarity, consistency and alignment with TM Forum’s editorial style.

· Copywriting: Write engaging headlines, standfirsts and body copy that make complex subjects accessible to senior business and technology audiences.

· Publishing: Upload, format and publish content using TM Forum’s content management system, ensuring content is presented accurately and effectively.

· Newsletter: Collaborate with colleagues to produce a high-quality fortnightly newsletter that showcases the strongest and most relevant Insights content.

· Performance: Monitor engagement metrics and use audience insight to inform future topics, formats and editorial decisions.

· Stakeholder Management: Build productive relationships with members, subject-matter experts, analysts and internal teams, keeping work moving and expectations clear.

Desirable Qualifications and Characteristics

· Professional journalism, editorial or content-writing experience, ideally within telecoms, technology or business publishing.

· Good knowledge of the telecoms industry and the technology trends shaping communications service providers and their partners.

· Proven ability to simplify complex technical concepts and communicate them clearly to business audiences.

· Excellent writing, editing and proofreading skills, with strong editorial judgement and close attention to detail.

· Experience managing and publishing digital content within a content management system.

· Strong organisational and project management skills, with the ability to manage multiple deadlines, contributors and stakeholders simultaneously.

· An understanding of digital content performance metrics and how audience insight can improve editorial decisions.

· Comfort working in a fast-paced publishing environment with colleagues and contributors across different countries and time zones.

Diversity & Inclusion at TM Forum