Electric Program Manager, Principal

Requisition ID # 175534

Job Category: Project / Program Management

Job Level: Manager/Principal

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland; Alameda; Antioch; Bay Point; Belmont; Berkeley; Brentwood; Brisbane; Campbell; Capitola; Concord; Cupertino; Daly City; Danville; Dublin; Emeryville; Fremont; Gilroy; Half Moon Bay; Hayward; Livermore; Menlo Park; Millbrae; Milpitas; Monterey; Moss Landing; Mountain View; Orinda; Palo Alto; Pittsburg; Pleasant Hill; Pleasanton; Richmond; San Bruno; San Carlos; San Francisco; San Jose; San Mateo; San Ramon; Santa Cruz; South San Francisco; Walnut Creek

Department Overview:

San Francisco Delivery is part of Electric Operations and is focused on improving the coordination, visibility, governance, and execution of work across San Francisco. The organization brings together operational and supporting teams to strengthen cross-functional planning, clarify ownership and accountability, proactively identify operational and stakeholder impacts, manage escalations, and provide leadership with greater visibility into work occurring throughout the city. This work also helps define and implement strategies that improve the customer experience across all Pacific Gas & Electric lines of business operating within San Francisco.

Position Summary:

The Principal Program Manager for the San Francisco Delivery team analyzes customer feedback across a variety of input methods and systems, including both direct (customer verbatims) and indirect (surveys across a variety of business operations), for actionable trends and internal / external improvement opportunities. The role will work cross-functionally with many Customer and Operations teams to prioritize and refine those opportunities and collaborate to implement pilot initiatives and / or updated processes and procedures. The position will help drive and track internal and external training initiatives to ensure we deliver improvements to our customers.

This position is hybrid, working from your remote office and your assigned location based on business need. This position may also require travel centralized to San Francisco 1-3 days a week.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

A reasonable salary range is:​

Bay Area Minimum: $​144,000.00

Bay Area Maximum: $​244,000.00

This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.

Responsibilities:

• Applies depth and breadth of knowledge of Program Management to the most unique and complex problems. Works autonomously. Anticipates issues and develops innovative solutions. Demonstrates program leadership with internal & external stakeholders to support company goals. May design and develop new, complex programs.
• Recognized subject matter expert who may represent PG&E to external agencies on sensitive or complex issues. Partners with Government Relations or other partner organizations in developing messaging and strategy.
• May manage major cross-functional projects and initiatives. May lead initiatives that impact utility or industry developments.
• Manages all aspects of programs that are cross functional, complex, of broad scope and have a significant financial or political impact on the line of business. Leads development of overall strategy to achieve program goals.
• Partners with Manager/Director to determine most appropriate and effective program performance metrics. Develops content and format for reports and dashboards. Prepares and presents regular updates to senior management, addressing issues and gaining buy in on solutions.
• Develops both annual and long term program work plan forecast and budget. Regularly monitors costs vs. budget, presents status and prepares and proposes solutions to address variances.
• Negotiates and sets productivity and unit cost targets. Prepares accurate forecasts, monitors spending, and develops and presents variance explanations. Develops business case for budget and/or additional funding during the year. Works closely with peers and leaders in line of business to ensure financial targets are understood and achieved.
• Partners with Work Planning/Resource Management teams to plan and forecast short- and long-term work to be completed as part of the program. Monitors and ensures closure/completion of projects and/or other program work orders. Ensures effective work scheduling and resources will be available to meet the work plan. Develops creative solutions to address resource issues.
• Leads peers and partner organizations to develop and implement new and/ or improved processes, procedures, policies, controls and best practices to improve customer satisfaction, efficiencies, regulatory compliance and reduce costs.
• May work with other project or program managers or peers in other departments or regions to reschedule work, re-allocate funds and explore creative solutions to achieve financial and productivity goals.
• Leads benchmarking efforts/projects in the industry to share information, seek best practices in electric program management. Develops recommendations for PG&E, develops proposals/business case and presents to senior management. Gains buy in and leads implementation.
• Represents the program as a subject matter expert and stakeholder on process improvement teams, regulatory filings, and various stakeholder groups. Supports the GRC witness with testimony development by providing data and request response support.
• Develops communication and training plans. Ensures target audience is fully educated and adheres to program policies, processes, procedures. Ensures regulatory compliance with the program.
• May manage the process of awarding some program work to outside contractors. Manages RFP process. Partners with the Contract Management department on contract terms, scope and cost, and negotiations.
• May act as business owner for specialized systems or tools used as part of the project work in the program. Works with IT and/or tool vendor on defining user needs and implementing enhancements/updates.
• Develops or provides significant input to PG&E leadership and/or other utilities with similar programs.
• Coaches and mentors less experienced employees.
• May supervise 1-2 direct reports. Leads work teams or groups.

Qualifications:

Minimum Qualifications:

• Bachelors Degree or equivalent experience
• 10 years of total related experience
• May require some travel. Occasional need for flexible/long hours.

Desired Qualifications:

• PMP Certification
• High-level familiarity with and experience implementing Lean practices
• Expertise in communication, interpersonal/collaboration influence negotiation and process management
• Analytical and creative problem-solving and strategic decision-making ability
• Broad knowledge of project management, process improvement best practices, concepts, methods, and techniques
• Experience in electric utility maintenance and construction
• In-depth knowledge of electric utility processes, regulatory requirements, critical success factors, goals, and initiatives
• Highly skilled at leading project teams
• Advanced financial management & budgeting skills and business acumen
• High-level organizational skills and ability to multi-task
• Advanced skills in Microsoft Office tools
• Advanced presentation skills to effectively convey complex issues to internal and external parties of various levels
• May need knowledge of various enterprise resource planning (ERP) system modules