Electrical Project Manager / Service Delivery Specialist

We are seeking a highly organized and technically skilled Electrical Engineer – Service Delivery to support operational service delivery, technical coordination, asset management, and continuous improvement initiatives.

The successful candidate will apply electrical engineering knowledge, analytical skills, and project coordination experience to support reliable operations, resolve technical challenges, and improve service performance across the business.

Key Responsibilities

Service Delivery & Operations

• Coordinate technical and operational service delivery activities to ensure timely and efficient execution.
• Monitor service performance, identify operational issues, and implement corrective actions.
• Collaborate with internal operations, logistics, and customer service teams.
• Support service delivery planning, resource allocation, and operational reporting.
• Ensure service delivery meets agreed performance standards and customer expectations.

Electrical Engineering & Technical Support

• Provide technical support for electrical systems, equipment, and operational infrastructure.
• Assist with troubleshooting electrical and technical issues affecting operational performance.
• Review technical specifications, engineering documentation, and equipment requirements.
• Coordinate maintenance, inspections, and technical assessments where required.
• Ensure applicable electrical safety requirements and Australian Standards are followed.

Project Coordination & Continuous Improvement

• Support engineering and operational improvement projects from planning through implementation.
• Coordinate with contractors, suppliers, and stakeholders to resolve technical and operational challenges.
• Identify opportunities to improve efficiency, reliability, and service quality.
• Maintain project documentation, progress reports, and technical records.
• Assist in implementing process improvements and technology-driven operational solutions.

Reporting & Stakeholder Management

• Prepare service delivery reports, technical documentation, and performance updates.
• Monitor key performance indicators (KPIs), service levels, and operational targets.
• Communicate with Australian stakeholders regarding technical issues, project progress, and service requirements.
• Escalate operational risks and recommend practical solutions.

Qualifications & Requirements

• Bachelor's degree in Electrical Engineering or a related engineering discipline.
• Minimum 5 years of experience in electrical engineering in switchboards, technical operations, project coordination, or service delivery.
• Experience supporting Australian clients or businesses is highly desirable.
• Strong understanding of electrical systems, troubleshooting, maintenance, and technical documentation.
• Knowledge of relevant Australian electrical safety standards.
• Proficiency in Microsoft Excel, reporting tools, and project management systems.
• Experience with AutoCAD or other engineering software is an advantage.
• Strong analytical, organizational, and problem-solving skills.
• Excellent English communication and stakeholder coordination skills.
• Ability to work independently in a remote environment.

Preferred Experience

• Technical service delivery or engineering operations.
• Logistics, transportation, fleet operations, or industrial environments.
• Asset maintenance, technical support, and operational improvement.
• Project management and cross-functional team coordination.
• Australian client-facing experience.

Ideal Candidate

The ideal candidate is an Service Delivery/ Project Manager who combines technical engineering expertise with strong operational coordination and service delivery capabilities. They should be comfortable managing multiple priorities, working with Australian stakeholders, resolving technical issues, and supporting continuous improvement in a fast-paced logistics environment.