Eligibility Dispute Review Specialist

Eligibility Dispute Review Specialist

This role sits within the Workers Compensation Reform Team and conducts and determines liability reviews on disputed psychological injury claims attributed to bullying, harassment and excessive work demands.

Location: Sydney CBD, Parramatta

• Salary starting from $202,500
• Hybrid working environment, office in Sydney CBD/ Parramatta
• Offering competitive salary and benefits
  

About the role

Your work helps create the conditions for safe recovery and sustainable return-to-work outcomes for people and employers across NSW.

As an Eligibility Dispute Review Specialist, you’ll bring your legal and Industrial Relations expertise to reviews of disputed psychological injury claims involving bullying, harassment and excessive work demands. You’ll interpret legislation and evidence, apply sound judgement to complex matters and make clear, well-reasoned liability determinations. You’ll work with legal advisors, colleagues and stakeholders while building deeper experience across the intersection of Industrial Relations and Workers Compensation.

What you'll be working on

• Conduct accurate and timely liability reviews of disputed psychological injury claims.
• Interpret and apply relevant Workers Compensation and Industrial Relations legislation to complex matters.
• Assess whether conduct involving bullying, harassment or excessive work demands meets relevant Industrial Relations definitions.
• Make well-reasoned determinations and produce clear, accurate and accessible documentation explaining your decisions.
• Work with legal advisors, colleagues and stakeholders to support fair and consistent customer outcomes.
• Apply regulatory, administrative and privacy law requirements throughout the review process.
  

What you'll bring

• Admission as a legal practitioner to the Supreme Court of NSW and a current practising certificate as a solicitor.
• 4+ years’ experience in NSW or Fair Work industrial law matters.
• Comprehensive knowledge of NSW Industrial Relations laws relating to bullying and harassment.
• An understanding of Workers Compensation legislation and the ability to interpret and apply legislation to complex matters.
• Sound judgement and problem-solving capability, with the ability to assess information and reach clear, evidence-based decisions.
• A commitment to quality service and outcomes for customers.
• Experience conducting or advising on claim reviews would be highly regarded.
  

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities
  

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets; and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

Apply now

If you are looking for work that matters and an opportunity to contribute to better outcomes for NSW, apply now.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve if you need adjustments during the process please note this in your application.

Before you apply

To be eligible for this opportunity, you’ll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you’ll also be asked to complete standard pre-employment checks, including a criminal history check.

Please note: icare operates a direct sourcing model and does not accept agency introductions.