Employee Collection Team Zürich - ref. 1068

We are looking for a motivated and customer-oriented professional to join our team in a dynamic and growing environment. The ideal candidate is eager to develop their skills in client relationship management and credit recovery, combining strong communication abilities with empathy and a solution-driven approach. This role offers the opportunity to work closely with clients, negotiate sustainable payment solutions, and contribute to maintaining positive and professional relationships even in sensitive situations. Key Responsibilities: Phone contact with clients for credit management and debt recovery Active listening to clients’ situations and identification of sustainable payment solutions Negotiation of repayment plans and monitoring of agreed arrangements Management and updating of cases in internal systems Collaboration with the team to monitor open positions Maintaining a professional and empathetic approach even in sensitive situations Commercial training (commercial apprenticeship or equivalent qualification) Native German and good knowledge of English Excellent communication skills and strong customer listening abilities Aptitude for managing customer relationships over the phone Empathy, mediation skills, and solution-oriented mindset Attention to detail and organizational skills Team spirit and reliability Ideal profile Young, motivated person eager to grow professionally Ability to remain calm and professional even in difficult conversations Team-oriented attitude and collaborative mindset