Employee Onboarding Specialist

WHO WE ARE At Global Expansion, we are passionate about delivering a Global EOR solution that provides an exceptional employee experience and a streamlined, cost-effective solution for our clients. We are experiencing rapid growth and are looking for focused, positive, and energetic people to join our global team. Why work with us? It’s simple. We offer an incredible culture with lots of growth opportunities. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we’re not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance. We are building a team that is laser-focused on delivering the best Global EOR solution on the market and would love for you to join us. Onboarding Support: · Manage the end-to-end employee onboarding process by collaborating with the Client, Employees, and In-country partners to ensure a seamless and efficient onboarding experience for all stakeholders involved. · Establish and maintain productive and effective relationships with Clients, Employees, Local Partners, and key internal departments to ensure the delivery of services in accordance with the Client's agreed scope. · ​Ensure that all onboarding documentation and systems are accurate, current, and fully aligned with the client's expectations and requirements. · Schedule and lead introduction meetings and onboarding presentations with employees, coordinating internal teams and providing GX1 system access. · Guide and support new employees during the initial phase of their employment, ensuring they receive comprehensive information about company policies, procedures, and resources, while maintaining clear and professional communication and updates regarding onboarding processes ·Act as an SME (Subject Matter Expert) for topics such as Employment, Immigration and General queries, using the Local Partners and internal information for knowledge and guidance · Provide guidance and support in resolving policy and/or contract exceptions requested by Clients/Employees; offering well-considered recommendations. Onboarding Management · Establish clear expectations with the client and employee regarding the timelines for onboarding, ensuring that all aspects of the client's expectations are considered in relation to the limitations of the locations. For instance, if this is a new location for onboarding with this client, additional time should be allocated accordingly. · Utilize the Contract Management system, Juro, to oversee and manage communications between the client, in-country partner, and employee concerning the Employment Agreement. · Review and verify the contractual templates and comments made by all parties to ensure accuracy and compliance. Engage with the appropriate stakeholders as necessary to facilitate the timely management of the onboarding process. · Proactively monitor and manage the durations for onboarding, analyzing the subsequent key steps to ensure that preparatory work is completed in advance, thereby avoiding any impediments to progress. · Establish a clear target start date for the onboarding, while anticipating potential challenges and obstacles on behalf of the client, and preempting any possible delays. · Once onboarding is completed and the information is shared with all internal stakeholders within the board. Ensure the Employee Experience team is supported with any relevant information concerning an employee to support the successful management following onboarding. Onboarding Care: · Manage all onboarding activities to ensure new employees feel supported and integrated into their End Client company culture. · Collaborate with Business Development, Operations, Finance and Client Services teams to ensure a consistent and high-quality employee experience. · Identify negative feedback or potential issues and escalate them to the appropriate business units for resolution. · Work closely with relevant teams to ensure timely and effective resolution of employee concerns, throughout their onboarding journey maintaining high satisfaction levels. · Address and resolve employee inquiries and concerns within pre-agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). · Monitor and manage the effective service delivery of Local Partners, whilst building strong and productive relationships. · Meet regularly with GX stakeholders to evaluate and implement services within the Client's scope. · Support and prepare for regular Client review meetings; present information as requested (Open cases, end dates, terminations, costs etc.) · Monitor and update the Client/Employee Dashboard within GX1 (Human Capital Management) system with all processes related to your assigned clients the onboarding, employment, payroll instructions, expenses and invoices and general queries. · Responsible for ensuring all services are provided in line with service level agreements · Provide regular updates to management regarding employee feedback, trends, and areas for improvement.