EMS Senior Lead

As the Senior Consultant leading Avel eCare's EMS service line, you will oversee in-ambulance telehealth equipment and the clinical telehealth services delivered through it. You will own EMS technical expertise, drive day-to-day technical operations, strengthen our vendor model, and advance the software roadmap. Your ultimate impact will be a documented, well-supported EMS line running on a repeatable vendor and support model.

Exempt/Nonexempt: Exempt (salaried)

Length of Assignment: 6 months

Department/Unit: Corporate - Executive Leadership

Location: Hybrid, with regular on-site time in Sioux Falls, SD office

Reports To: Chief Information Officer

ESSENTIAL FUNCTIONS

• Analyzes business processes, operations, and organizational challenges.
• Gathers and evaluates data to identify trends, risks, and opportunities.
• Develops recommendations and action plans to address client needs.
• Builds and maintains strong relationships with clients and stakeholders.
• Provides subject matter expertise and best practice guidance.

EDUCATION and/or EXPERIENCE:

• Hands-on technical lead who can own the full stack — hardware, software, and implementation — and keep the pieces moving together.
• Working knowledge of AV and video equipment including 12-volt wiring and schematics, with the drive to close knowledge gaps using internal teams and vendor support (preferred).
• Vendor sourcing, evaluation, and contract management.
• Hands-on troubleshooting of installed equipment and software.
• Comfortable writing requirements and working directly with developers.

ABOUT AVEL eCARE

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges.

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

MISSION

We transform access to high-quality healthcare for people and communities through integrated virtual solutions.

VISION

Setting the standard for healthcare delivery by creating the nation’s most trusted Virtual Health System, through innovation and partnership.