End User Computing Administrator

Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.

Proven PC troubleshooting.

Knowledge and experience of customer service practices.

Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.

Excellent oral and written interpersonal skills.

Problem analysis and high-Level problem-solving skills.

Documentation skills.

Data Security.

Flexibility in performing multiple job responsibilities when called upon.

Planning and organizing.

Close attention to detail.

Process Improvement skills.

Virtualized Environments (Citrix, Azure Virtual Desktop).

Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.

Flexera Suite and packaging experience a plus.

Smartphone operating system usage and configuration skills.

Intune or other mobile device management experience is helpful.

Need to understand the concepts of packaging and sequencing of applications using Intune, SCCM, Powershell, or Flexera Admin Studio.

Work with multiple vendors, (Dell, HP, Microsoft, Panasonic, Lenovo, Apple) to discover new and emerging hardware technologies and figure out if they are suitable for company usage.

Deploy lots of things to lots of endpoints. This includes Operating Systems, Patches, Software, Firmware, etc.

Manage the servicing lifecycle of Windows OS.

Manage configurations and compliance on endpoint devices. (Encryption, patches)

Maintain data quality and accuracy of configuration items within the Intune and SCCM databases, purge stale records, etc.

Develop, document and design new production procedures and quality standards.

Assist with the management of mobile devices and cell phones.

Set and enforce policies for managing endpoint devices that are or become relevant to business needs, security, etc.

Take initiative to research and develop alternative endpoint strategies.

3-4 years of experience

Bachelor’s degree or equivalent industry experience required.

Microsoft 365 certified: Modern Desktop Administrator Associate preferred but not required

Experience with metrics collection and analysis.

Experience with process automation

Basic knowledge of Software and OS Deployment.

Powershell scripting is preferred but not required.

PowerBI knowledge is preferred but not required.